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Klara is a patient communication and engagement platform, now part of ModMed. It helps healthcare practices communicate with patients through secure two-way texting, automated appointment reminders, digital intake forms, telemedicine, broadcast messages and review requests. Klara consolidates patient conversations from multiple channels into a single inbox for staff, integrating with practice management and electronic health record systems. Specialty practices use Klara to reduce phone calls, decrease no-shows and improve patient satisfaction.
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Recent User Report Trends for Klara
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What is Klara's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Klara
Recent issues reported by users from around the world.
No user reports for Klara in the last 30 days.
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Performance Insights
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About Klara & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A design-forward, low-code marketing site that uses interactive chat and animations to engage healthcare providers while maintaining strict privacy compliance.
What stands out
- The reliance on Webflow and LottieFiles suggests a marketing-led organization that values visual polish without a large frontend engineering team.
- The presence of OneTrust highlights a proactive approach to healthcare privacy regulations, which is essential for trust in the MedTech space.
- Drift's integration indicates a focus on converting provider interest into qualified leads through real-time conversation.
- The use of jQuery alongside modern bundling suggests a gradual migration from older components to a more optimized stack.
Technologies klara.com uses
- LottieFiles — LottieFiles delivers lightweight, engaging animations that make the product feel modern and approachable.
- jsDelivr — jsDelivr serves open-source libraries quickly and reliably, improving site performance and uptime.
- Cloudflare — Cloudflare provides CDN and edge security, ensuring fast, safe delivery worldwide.
- Google Analytics — Google Analytics tracks traffic and user behavior to measure marketing effectiveness.
- OneTrust — OneTrust handles consent and privacy compliance, critical for a health-tech company handling sensitive data.
- Webflow — Webflow lets the team build and iterate on a polished marketing site without heavy engineering resources.
- Google Tag Manager — GTM manages tracking and marketing tags centrally, reducing code deployment overhead.
- Drift — Drift chat captures and qualifies leads from healthcare providers visiting the site.
- Swiper — Swiper powers carousels for features and testimonials, enhancing the narrative on marketing pages.
- jQuery — jQuery simplifies legacy DOM operations and plugin interactions across older pages.
- core-js — Core-js polyfills modern JavaScript to support older browsers in the healthcare audience.
- Webpack — Webpack bundles and optimizes frontend assets, ensuring efficient loading.
- Open Graph — Open Graph controls how links preview on social media, improving click-through rates.
- HTTP/3 — HTTP/3 speeds up page loads and improves reliability on modern networks.
How these technologies work together
- Google Analytics requires Google Tag Manager — GTM deploys Google Analytics tracking without code changes, giving marketing flexible tagging.
- Drift runs on Webflow — Webflow hosts the marketing site, and Drift runs as an embedded chat widget to capture leads.
- LottieFiles integrates with Webflow — Webflow integrates LottieFiles to display smooth animations that explain product value without heavy video.
- Drift works alongside OneTrust — Drift collects visitor data while OneTrust manages consent, ensuring chat complies with privacy regulations.
- Cloudflare runs on jsDelivr — jsDelivr leverages Cloudflare's global network to reliably serve JavaScript libraries to users worldwide.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain klara.com.
Secure, encrypted connection
Everything sent between visitors and this site travels encrypted.
Domain name active since 1997
klara.com has been a registered domain since January 1997 — 29 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until January 2027.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare London, LLC
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Klara not working
Klara is a messaging and communication platform for healthcare teams. Staff use it for secure messaging, web chat, calls to text, voicemail transcription, automated reminders and appointment messages. Find your symptom below. Most problems come from a sign-in, a phone number or channel setting, an automation rule, or the platform itself. Never share patient health information in a support message. Use your practice's usual route for urgent clinical needs while a fault is being fixed.
Jump to what you are seeing
Website
The Klara website does not load for you.
- Open the page in a private window and on another network.
- Check status.klara.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using your staff account, not a personal one.
- Try a private window to rule out an old session.
Messaging
Secure messages do not send, or they do not arrive.
- Check the recipient's details are correct, and that they are set up to receive messages.
- Reload the messages page, and check your connection.
- Check status.klara.com, and send one test message to a staff account.
Web Chat
The chat on your website does not show, or it does not reach staff.
- Reload the page in a private window, and check the chat code is on the page.
- Check the chat is turned on, and that staff are set to available.
- Check status.klara.com, and show a phone number on the site while chat is down.
Call-to-Text
A call-to-text number does not send texts, or texts do not reach the caller.
- Check the number is set up for texting, and that its routing is correct.
- Check the recipient number is in the right format.
- Check status.klara.com, and send one test text to a staff phone.
Voicemail Transcription
Voicemails do not transcribe, or the transcript is missing.
- Check the voicemail was left, and that transcription is turned on for the number.
- Allow a short time for the transcript to be created.
- Check status.klara.com, and play the voicemail directly if the transcript stays empty.
Automation
An automated message or rule does not run, or it runs at the wrong time.
- Check the automation is turned on, and that its trigger and time zone are correct.
- Check the recipients match the rule's conditions.
- Check status.klara.com, and test the rule with one test record.
Appointment Reminders
Appointment reminders are not sent, or they are sent to the wrong person.
- Check the reminder settings and the schedule are turned on.
- Check the contact details on the appointment are correct.
- Check status.klara.com, and send the team a list of the reminders still to be sent by phone.
Still not working?
Contact your practice's Klara administrator first, since they manage numbers, rules and staff accounts. For a platform-wide problem, contact Klara support through the help option in the platform or on its website. Have your practice name, the feature or number, the exact error text, and the time with your time zone. Never send patient names, health information or message content in a support message. Live incident updates are on status.klara.com.
Most messaging problems come from a number or routing setting, a sign-in or an automation rule, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Klara's side.
Frequently asked questions about Klara
Is Klara down right now?
No. Based on the latest status data on this page, Klara (klara.com) is up and running normally. The most recent incident, "Salesforce outage affecting support responses", was resolved (last update Sep 16, 2026).
What should I do if Klara is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for klara.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Klara incident?
The most recent incident on record is "Salesforce outage affecting support responses", last updated on Sep 16, 2026. It has been resolved.
How many people reported problems with Klara recently?
No user reports about Klara were submitted in the last 48 hours.
How do I report a problem with Klara?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Klara status page?
The official status page for Klara is status.klara.com.
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