Incident History for Spruce Health

A complete log of all past incidents, outages, and scheduled maintenance.

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applies to the 5 loaded
Spruce Health Scheduled Maintenance

Completed

Affected Components

APISMS Routing

Completed

on Sep 1, 2026

Scheduled maintenance has been completed with no impact to the platform, which is fully operational.

Scheduled

on Sep 1, 2026

Scheduled maintenance is in progress for SMS Routing and API.

Spruce Health Scheduled Maintenance

Scheduled

Affected Components

APISMS Routing

Scheduled

on Sep 1, 2026

Scheduled maintenance will begin as scheduled in 60 minutes, affecting SMS Routing and API.

Scheduled For

Sep 1, 2026, 3:00 AM UTC

Scheduled

on Aug 26, 2026

Scheduled maintenance on August 31 may cause brief API errors and SMS creation failures; monitoring in progress.

Scheduled For

Sep 1, 2026, 3:00 AM UTC to Sep 1, 2026, 5:00 AM UTC

Database Upgrade Maintenance

Completed

Affected Components

FaxMobile AppsPhone Call RoutingSMS RoutingWeb App

Completed

on Aug 17, 2026

Database upgrade is complete. Brief impact to inbox availability occurred during maintenance. Platform is fully operational.

Scheduled

on Aug 17, 2026

Scheduled maintenance for database upgrade is in progress, affecting multiple components.

Spruce Health Database Upgrade Maintenance

Scheduled

Affected Components

FaxMobile AppsPhone Call RoutingSMS RoutingWeb App

Scheduled

on Aug 17, 2026

Scheduled maintenance for database upgrade will begin in 60 minutes, affecting multiple components.

Scheduled For

Aug 17, 2026, 8:00 AM UTC

Scheduled

on Aug 13, 2026

Scheduled database upgrade on August 17 may cause brief outages; engineer monitoring throughout.

Scheduled For

Aug 17, 2026, 8:00 AM UTC to Aug 17, 2026, 10:00 AM UTC

Spruce Health Database Upgrade Maintenance

Scheduled

Affected Components

Web AppMobile AppsPhone Call RoutingFaxSMS Routing

Scheduled

on Aug 3, 2026

Scheduled maintenance for database upgrade will begin in 60 minutes, affecting multiple components.

Scheduled For

Aug 3, 2026, 7:00 AM UTC

    Incident History for Spruce Health