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Guidewire down?
Guidewire Software is a leading provider of core software for property and casualty insurers. Its Guidewire Cloud Platform includes PolicyCenter for policy administration, BillingCenter for billing, and ClaimCenter for claims management, along with data and analytics, digital portals, and underwriting tools. Guidewire enables insurers to launch products faster, improve customer experiences and modernise legacy systems. Hundreds of insurance companies around the world, from regional carriers to global insurers, use Guidewire to run their businesses.
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Recent User Report Trends for Guidewire
Aggregated reports in the last 48 hours.
No user reports about Guidewire in the last 48 hours.
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What is Guidewire's current status?
All systems are operational
A recent issue has been resolved. Details below.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Guidewire
Recent issues reported by users from around the world.
No user reports for Guidewire in the last 30 days.
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About Guidewire & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: An enterprise B2B demand machine: a heavy Sitecore/.NET content platform wired into Marketo, with a small modern JavaScript and Python wing aimed at developers.
What stands out
- Two parallel stacks coexist: a conservative .NET/Sitecore core and a modern Marko/Node/Vercel edge, hinting at a developer portal or acquired product alongside the main marketing site.
- In-browser Python via PyScript is rare on a B2B marketing site and suggests interactive technical demos for engineering audiences.
- Sitecore plus Marketo plus Brightcove describes long enterprise sales cycles with gated content, not self-serve subscription signup despite the stated monetization.
- The absence of an e-commerce or billing layer confirms Guidewire sells through sales teams rather than online transactions.
Technologies guidewire.com uses
- Python — Powers backend scripting, data tooling and browser demos, reflecting an engineering-led software vendor talking to developers.
- Node.js — JavaScript build and runtime tooling for frontend components.
- Sitecore — Enterprise CMS powering Guidewire.com content marketing for insurers, signalling a large multi-region B2B content operation.
- Marketo — Marketing automation capturing and scoring insurer leads through long, multi-stakeholder B2B buying cycles.
- Algolia — Instant search across docs, resources and product content, enabling self-service discovery for technical insurance buyers.
- Vercel — Frontend hosting for a modern JS microsite or campaign, deployed separately from the main .NET content platform.
- reCAPTCHA — Bot protection on lead forms and gated content.
- Brightcove — Hosts product and customer videos, supporting video-led storytelling across long enterprise insurer sales cycles.
- PyScript — Runs Python in-browser for interactive demos and calculators, letting a technical insurance audience explore product data without backend round-trips.
- Microsoft ASP.NET — Server runtime beneath Sitecore; a classic enterprise .NET shop matching conservative insurer IT expectations.
- Marko — Component-based JS rendering, most likely on a developer or documentation microsite outside the main Sitecore estate.
- Google Analytics — Measures content and campaign performance across the site.
How these technologies work together
- PyScript requires Python — PyScript exists only to execute Python client-side, pointing to interactive technical demos built for developers.
- Microsoft ASP.NET runs on Sitecore — Sitecore runs on ASP.NET, so the .NET layer is structural to this site rather than an incidental dependency.
- Marketo integrates with Sitecore — Gated Sitecore content feeds Marketo nurture tracks, forming the core demand engine for insurance buyers.
- Marko runs on Vercel — Vercel hosts the Marko frontend, giving a separate deployment lane from the legacy .NET estate.
- Algolia integrates with Sitecore — Algolia indexes Sitecore resources so insurers can self-serve documents, docs and product detail instantly.
- Marko runs on Node.js — Marko components compile and render through Node, indicating a JavaScript microsite beside the Sitecore core.
- Node.js runs on Vercel — Vercel's deployment model assumes Node tooling, a contemporary counterweight to the ASP.NET core site.
- Marketo integrates with Microsoft ASP.NET — Sitecore forms rendered by ASP.NET post leads straight into Marketo campaign scoring and follow-up.
- Marketo works alongside reCAPTCHA — reCAPTCHA protects the Marketo-connected forms that gate Guidewire's premium insurer content.
- Brightcove works alongside Marketo — Video engagement data feeds Marketo scoring, since product demos carry much of the insurer evaluation.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain guidewire.com.
Domain name active since 1997
guidewire.com has been a registered domain since December 1997 — 28 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2032
The owner has kept this domain secured until December 2032.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Guidewire not working
Guidewire provides software for insurers, including claims, policy and billing systems. Insurers use its ClaimCenter, PolicyCenter and BillingCenter products, and its cloud services, to run their business. Find your symptom below. Most problems come from a sign-in, a system setting, a connection to another system, or the platform itself. Check the affected system's status and your permissions before you make changes to a policy or claim.
Jump to what you are seeing
- Website Down
- Login Failed
- System Lag
- API Error
- ClaimCenter Down
- PolicyCenter Down
- BillingCenter Down
- Cloud Connection
Website Down
The Guidewire website does not load for you.
- Open the page in a private window and on another network.
- Check status.guidewire.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- If the password is refused, reset it through the official route and check spam.
- Check you are using your company account and that it has the right role.
- Try a private window to rule out an old session.
System Lag
The system is slow to respond, or screens take a long time to load.
- Narrow the search or the list you are working with.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.guidewire.com.
API Error
Calls to the Guidewire API fail or return an error.
- Check the status code. An access error usually means the credentials are wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the credentials have not been revoked and are for the right environment.
- Retry with a growing delay, and check status.guidewire.com if several calls fail together.
ClaimCenter Down
The claims system does not load, or claims cannot be saved.
- Save any unsaved work to a note outside the system, so you do not lose it.
- Reload in a private window, and check the system is not in a maintenance window.
- Check status.guidewire.com, and report the claim number and the time to your supervisor.
PolicyCenter Down
The policy system does not load, or policy changes do not save.
- Reload in a private window, and check you have the right role for the change.
- Save the change once, and check it has been saved before you move on.
- Check status.guidewire.com, and report the policy number and the time to your supervisor.
BillingCenter Down
The billing system does not load, or payments and invoices do not post.
- Check the payment or invoice status before you try again, so it is not duplicated.
- Reload in a private window, and check the account is not locked.
- Check status.guidewire.com, and report the account number and the time to your supervisor.
Cloud Connection
The connection between your system and Guidewire Cloud fails.
- Check your network and the firewall allow the connection to the cloud service.
- Check the connection's certificate has not expired.
- Check status.guidewire.com, and report the connection name and the time to your IT team.
Still not working?
Contact your organisation's Guidewire administrator or your IT lead first, since they manage the systems, roles and connections. For a platform-wide problem, contact Guidewire support through the help option on its website or through your support contract. Have your organisation name, the system name, the record reference, the exact error text, and the time with your time zone. Never send policyholders' or claimants' personal details, passwords or certificates in a support message. Live incident updates are on status.guidewire.com.
Most insurance-system problems come from a role, a connection or a record that is still saving, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Guidewire's side.
Frequently asked questions about Guidewire
Is Guidewire down right now?
No. Based on the latest status data on this page, Guidewire (guidewire.com) is up and running normally.
What should I do if Guidewire is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for guidewire.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How many people reported problems with Guidewire recently?
No user reports about Guidewire were submitted in the last 48 hours.
How do I report a problem with Guidewire?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Guidewire status page?
The official status page for Guidewire is status.guidewire.com.
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