Incident History for Nexcess

Patching for the StyleSmuggler vulnerability is complete; sites that could not be patched have individual support cases opened.

Emergency network maintenance at the Amsterdam data center has been completed.

Emergency network maintenance at the Amsterdam data center is currently in progress, with possible 30-90 minute service interruptions.

Emergency network maintenance at the Amsterdam data center begins in 60 minutes, with possible 30-90 minute service interruptions.

Emergency network maintenance is scheduled for the Amsterdam data center on October 9, 2026, with possible 30-90 minute service interruptions.

The service disruption affecting cloudhosts in us-midwest-2 has been resolved after monitoring confirmed stability.

Affected Cloudhost services in US-Midwest-2 are operating normally; the team continues monitoring to ensure stability.

Our team has identified a subset of Cloudhost outages in the US-Midwest-2 region and is actively investigating the issue.

The third-party platform issue affecting Support teams has been resolved, with case access and management functionality returned to normal.

A third-party platform issue is affecting Support teams, causing possible delays in responses to support cases while the provider investigates.

The service interruption affecting a subset of Cloudhosts in the US-Midwest-2 region has been resolved.

Impacted cloudhosts in US-Midwest-2 have been recovered and are now being monitored for stability.

We are investigating a performance issue affecting a subset of cloudhosts in the US-Midwest-2 region, with possible slowness or service interruption.

Service has been recovered on the impacted cloudhost and is being monitored for stability.

The issue has been identified and teams are actively working toward a resolution.

Engineers are investigating an interruption in service affecting cloudhost-9412708-us-midwest-1-nxcli-net.

The service interruption in au-south-1 has been resolved.

Identified fiber cuts in LA and Honolulu causing increased latency and intermittent interruptions; upstream provider is working on fixes.

Investigating an issue affecting a subset of servers in the au-south-1 region; engineers are working to restore service.

The DDoS attack on cloudhost-2038507.us-west-1.nxcli.net has been resolved.

The WordPress security vulnerability CVE-2026-65640 has been addressed and the incident is resolved.

The Nexcess Client Portal login issue has been resolved and services are fully operational.

A fix has been implemented for the portal login issue, and we are monitoring results to ensure stability.

Investigating issues affecting the Nexcess Client Portal login; engineering team is working to identify the cause and restore availability.

The scheduled maintenance for Nexcess EADN Origin Shield has been completed.

Scheduled maintenance is currently in progress for Nexcess EADN Origin Shield, affecting Platform Operations.

Incident resolved. Root cause was WP Rocket compatibility issue after WordPress 7.1 update. Fix available in plugin version 3.23.2.2 or later.

Investigating an issue affecting WordPress sites using WP Rocket after the WordPress 7.1 update, causing interruptions or fatal errors. A fix is available in version 3.23.2.2.

Scheduled maintenance for Interworx upgrades has been completed successfully.

Scheduled maintenance for Interworx upgrades is in progress, affecting Cloud Container Services in us-midwest-1.

Scheduled maintenance for Interworx upgrades has been completed successfully.

Scheduled maintenance for Interworx upgrades is in progress on Cloud Container Services in us-midwest-1.