Status updated
Freshservice down?
Freshservice, from Freshworks, is a cloud-based IT service management and enterprise service management platform. It helps IT teams manage incidents, service requests, problems, changes and releases following ITIL best practices, with a self-service portal and service catalog for employees. Freshservice includes IT asset management, discovery, project management, workflow automation and the Freddy AI assistant for ticket triage and answers. HR, facilities and finance teams can also use it for their services. Organisations choose it for fast setup and ease of use.
I have a problem with Freshservice
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Freshservice
Aggregated reports in the last 48 hours.
No user reports about Freshservice in the last 48 hours.
View live report trends
Add your report to help, or tap to skip
Report a problem to see the chart, or skip
What is Freshservice's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Freshservice
Recent issues reported by users from around the world.
No user reports for Freshservice in the last 30 days.
Experiencing an issue? Add your report:
Stop refreshing this page
We'll email you the moment Freshservice goes down — and again when it's back.
About Freshservice & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: An enterprise SaaS growth machine: a polished Next.js and Material UI frontend, content-driven by Contentful, instrumented for experimentation, consent and bot defence.
What stands out
- MaxMind geolocation combined with Cloudflare suggests deliberate regional routing, pricing or compliance logic for global ITSM customers.
- Three overlapping CSS-in-JS and design-system libraries (Material UI, MUI, styled-components) signal accumulated technical debt from iterative redesigns.
- A dense martech layer — Optimizely, Wistia, LinkedIn Ads, GTM and OneTrust — shows a marketing-led, conversion-optimised demand generation engine rather than a purely product-led funnel.
- Cloudflare and AWS CloudFront both front the domain, hinting at a hybrid edge strategy or an incomplete migration between providers.
Technologies freshservice.com uses
- MUI — The current Material UI package, standardising buttons, forms and layout across marketing pages.
- Amazon CloudFront — CDN edge delivery for static assets and global page performance.
- Wistia — Hosted product demo videos, indicating video-led sales enablement and gated content.
- Linkedin Insight Tag — LinkedIn conversion tracking supporting paid campaign attribution.
- React — Component framework powering the interactive marketing interface.
- Turbopack — Next.js build tooling signalling a modern, engineering-led frontend delivery pipeline.
- Amazon Web Services — Core cloud hosting underpinning the SaaS platform and site infrastructure.
- Webpack — Module bundler supporting the React asset pipeline.
- reCAPTCHA — Spam protection on demo and contact forms.
- styled-components — CSS-in-JS theming layer supporting the custom-styled React component system.
- Google Tag Manager — Tag container orchestrating analytics, ads and testing scripts.
- Linkedin Ads — Paid B2B demand generation targeting IT decision-makers on LinkedIn.
- Sentry — Frontend error monitoring protecting conversion paths and demo request forms.
- Contentful — Headless CMS letting marketing ship pages and localised content without engineering deploys.
- Cloudflare Bot Management — Blocks scrapers and credential-stuffing bots on signup and login flows.
- Optimizely — Experimentation and A/B testing to optimise trial signups and demo conversion funnels.
- Cloudflare — DNS, WAF and edge security fronting the whole domain.
- MaxMind — IP geolocation powering regional pricing, content routing and compliance gating for a global SaaS ITSM audience.
- Material UI — Component library giving the marketing site a consistent, enterprise-grade React design system.
- Emotion — Styling engine backing Material UI components, enabling dynamic theme-driven styles.
- OneTrust — Consent management for GDPR/CCPA compliance across global visitors.
- Next.js — React framework delivering server-rendered, SEO-friendly marketing and localisation pages.
- PHP — Legacy server-side endpoints still handling parts of the marketing stack.
- Priority Hints — Resource hints prioritising critical assets for faster first paint.
- HSTS — Enforces HTTPS across all visitor sessions.
- Open Graph — Link previews for social and LinkedIn sharing of content.
How these technologies work together
- Contentful integrates with Next.js — Contentful feeds structured content into Next.js pages, letting marketing publish without deploys.
- Cloudflare runs on Cloudflare Bot Management — Bot Management runs on Cloudflare's edge, hardening signup and demo forms.
- Next.js requires React — Next.js renders the React component tree for SEO-friendly, localised marketing pages.
- Google Tag Manager integrates with OneTrust — OneTrust consent state controls which GTM tags fire, a compliance requirement for global SaaS.
- Amazon CloudFront runs on Amazon Web Services — CloudFront serves assets from AWS origins, keeping global page loads fast.
- Google Tag Manager integrates with Optimizely — Optimizely experiments load through GTM, letting marketing test pages without code releases.
- Material UI overlaps with MUI — MUI is the rebranded Material UI package, so both IDs likely describe one design system.
- Next.js integrates with Turbopack — Turbopack is Next.js's native bundler, showing a current, performance-focused frontend setup.
- Emotion requires Material UI — Material UI relies on Emotion to generate themed, dynamic component styles at runtime.
- Linkedin Ads integrates with Linkedin Insight Tag — The insight tag closes the loop on LinkedIn Ads campaigns targeting IT buyers.
- Cloudflare Bot Management overlaps with reCAPTCHA — Two bot-mitigation layers guard forms, one at the edge, one at submission.
- Emotion overlaps with styled-components — Two CSS-in-JS runtimes ship together, adding bundle weight for the same styling job.
- Next.js works alongside Sentry — Sentry captures React and Next.js errors, protecting conversion-critical pages.
- Contentful works alongside Wistia — Wistia embeds are managed as Contentful entries, enabling video-led product storytelling.
- Amazon CloudFront runs on Next.js — Next.js static and ISR output is cached and distributed through CloudFront.
- React requires Webpack — Webpack bundles the React and MUI dependencies shipped to browsers.
- MUI works alongside styled-components — MUI theming and styled-components coexist, suggesting legacy components layered beside newer ones.
- Cloudflare works alongside MaxMind — MaxMind geolocation layered at Cloudflare's edge drives regional routing and compliance rules.
- Optimizely works alongside Sentry — Sentry catches errors from Optimizely experiments before they hurt conversion rates.
- PHP works alongside reCAPTCHA — PHP endpoints handle form submissions protected by reCAPTCHA verification.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain freshservice.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Amazon.
Domain name active since 2003
freshservice.com has been a registered domain since October 2003 — 23 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2029
The owner has kept this domain secured until October 2029.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in United States.
Records last verified August 2026.
How to fix Freshservice not working
Freshservice is an IT service management platform. It handles incidents, service requests and changes, with a self-service portal and asset tracking. IT agents, requesters and administrators use it. Find your symptom below. Most problems come from a sign-in, a workflow or automation rule, an email setting, or the platform itself.
Jump to what you are seeing
- Website Down
- Login Failed
- Ticket Loading Error
- Email Notifications Delayed
- API Errors
- Mobile App Down
- Workflows Not Triggering
- Slow Performance
Website Down
The Freshservice site does not load for you.
- Open the page in a private window and on another network.
- Check updates.freshservice.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused. Check you are using the account your company set up, such as single sign-on.
- Use the sign-in route your company set up.
- If the message says the password is wrong, reset it and check spam.
- Ask your administrator to confirm your agent role is active.
Ticket Loading Error
A ticket does not open, or its details do not load.
- Reload the ticket in a private window with extensions turned off.
- Check your role allows you to view that ticket's group.
- If the ticket has a very large number of attachments or notes, load it again after a short wait.
Email Notifications Delayed
Ticket emails arrive late, or they do not arrive at all.
- Check spam and junk folders, and that the requester's address is correct.
- Check the notification setting for that ticket type is switched on.
- Check updates.freshservice.com for a notification incident.
API Errors
Calls to the Freshservice API fail or return an error.
- Check the status code. A 401 or 403 means the API key or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the API key has not been changed or revoked.
- Retry with a growing delay, and do not create a second ticket when a call is retried.
Mobile App Down
The mobile app does not open, or it does not show tickets.
- Close the app and open it again, and check the phone has a connection.
- Update the app from your app store.
- Sign out and back in, and check your agent role is active.
Workflows Not Triggering
A workflow or automation does not run when its trigger happens.
- Check the workflow is switched on and its trigger conditions match the ticket.
- Check the order of the rules, since an earlier rule can change the ticket before the workflow checks it.
- Test the workflow with one ticket you create for the purpose.
Slow Performance
The portal or ticket lists are slow to load.
- Use a narrower filter on the list.
- Close other tabs and reload.
- If it is slow for everyone, check the status page and tell your administrator.
Still not working?
If it still does not work, contact your Freshservice administrator first, since they manage workflows and roles. For a platform-wide problem, contact Freshservice support through the help option in the platform or on freshservice.com. Have your account name, the ticket number, the exact error text, and the time it started with your time zone. Do not send employee personal details in a support message. Live incident updates are on updates.freshservice.com.
Most IT service problems come from a workflow rule, an email setting or a role, and they usually clear once that one item is corrected. The status page shows live platform incidents, so you can see whether the problem is on Freshservice's side.
Frequently asked questions about Freshservice
Is Freshservice down right now?
No. Based on the latest status data on this page, Freshservice (freshservice.com) is up and running normally. The most recent incident, "Performance degradation in Freshservice", was resolved (last update Oct 23, 2026).
What should I do if Freshservice is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for freshservice.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Freshservice incident?
The most recent incident on record is "Performance degradation in Freshservice", last updated on Oct 23, 2026. It has been resolved.
How many people reported problems with Freshservice recently?
No user reports about Freshservice were submitted in the last 48 hours.
How do I report a problem with Freshservice?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Freshservice status page?
The official status page for Freshservice is updates.freshservice.com.
Related Services & Domains
Other websites and services in the same category as freshservice.com.
Related Keywords
Common themes, topics and technologies associated with freshservice.com.