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Accurx is a UK healthcare communication platform used widely across the NHS. It enables GP practices, hospitals and other healthcare providers to communicate with patients and colleagues through text messages, video consultations, online patient requests and triage, appointment booking, questionnaires and secure messaging. Accurx integrates with clinical systems such as EMIS and SystmOne, saving clinicians time and improving access to care. Most GP practices in England use Accurx to manage patient communication efficiently.
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Recent User Report Trends for Accurx
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What is Accurx's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 26, 2026
User Reports for Accurx
Recent issues reported by users from around the world.
No user reports for Accurx in the last 30 days.
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Performance Insights
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About Accurx & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A lean, cloud-edge B2B healthcare communication stack that prioritizes fast delivery, secure transport, and measurable subscription marketing over product-revealing technology.
What stands out
- No patient-facing application framework or EHR integration is detectable from the front end, so the stack reveals marketing and infrastructure priorities more than product architecture.
- LinkedIn Insight Tag and Google Analytics indicate a B2B subscription acquisition motion targeting healthcare organizations.
- Use of both Google Hosted Libraries and jsDelivr suggests redundant public CDN dependencies, which can complicate privacy and performance governance.
- Cloudflare, HSTS, and HTTP/3 show a deliberate focus on edge security and modern transport for sensitive healthcare communications.
Technologies accurx.com uses
- Google Font API — Standard font delivery for brand consistency across patient-provider pages.
- Google Analytics — Tracks user behavior and acquisition to optimize subscription funnel and content.
- Linkedin Insight Tag — B2B retargeting and audience insight for subscription growth targeting healthcare organizations.
- HSTS — Forces HTTPS, protecting patient-provider communication from downgrade attacks.
- Cloudflare — Edge CDN, DDoS protection, and SSL for a healthcare platform handling sensitive communications.
- jsDelivr — A second public CDN for open-source assets suggests multiple delivery paths but also potential overlap in front-end dependency management.
- jQuery — Legacy DOM library still used for interactive UI, suggesting pragmatic front-end simplicity.
- Google Hosted Libraries — Serving jQuery and other common scripts from Google’s CDN speeds delivery and signals lean, dependency-light front-end engineering.
- HTTP/3 — Modern transport speeds page loads for healthcare professionals on varied networks.
How these technologies work together
- Cloudflare runs on HTTP/3 — Cloudflare’s edge network enables HTTP/3, accelerating delivery and resilience for UK healthcare users.
- Cloudflare works alongside HSTS — Cloudflare enforces HSTS at the edge, reinforcing HTTPS security for sensitive patient-provider communications.
- Google Hosted Libraries requires jQuery — jQuery is served from Google’s hosted libraries, making this CDN the delivery channel for core interactive scripting.
- Google Analytics works alongside Linkedin Insight Tag — Google Analytics tracks site behavior while LinkedIn Insight Tag enables B2B retargeting for subscription lead generation.
- Google Hosted Libraries overlaps with jsDelivr — Two public CDNs serve third-party assets, creating redundant paths and possible performance or security trade-offs.
- Google Font API works alongside HTTP/3 — HTTP/3 and Google Fonts work together to speed up rendering for patient-facing pages.
- Google Font API works alongside Google Hosted Libraries — Both Google Fonts and Google-hosted libraries come from Google infrastructure, streamlining front-end asset delivery.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain accurx.com.
DNS managed by Azure DNS
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare London, LLC
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Accurx not working
Accurx provides messaging and video tools for NHS and healthcare teams. Staff use it to send texts to patients, run video calls, and manage triage forms. Find your symptom below. Most problems come from a sign-in, a phone number or message setting, a device or browser, or the platform itself. Never share patient health information in a support message. Use your usual clinical route for urgent needs while a fault is being fixed.
Jump to what you are seeing
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using your practice's staff account, and that your two-factor device works.
- Try a private window to rule out an old session.
SMS Not Sending
Texts to patients do not send, or they show a failure.
- Check the patient's mobile number is in the right format, with the country code.
- Check the sending number is active for your practice.
- Check status.accurx.com, and send one test text to a staff phone before you send a batch.
Video Call Failed
A video call does not start or connect, or the picture or sound fails.
- Allow camera and microphone access in the browser or app.
- Check your connection, and close other apps that use the camera or bandwidth.
- Check status.accurx.com, then use your practice's usual phone route for the patient.
Website Down
The Accurx website does not load for you.
- Open the page in a private window and on another network.
- Check status.accurx.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Triage Form Error
A triage form does not load, or it does not submit.
- Check every required question is answered, and that the form is published.
- Reload the page, and check the form was not already submitted.
- Check status.accurx.com, and tell your practice manager the form name and the time.
Desktop App Issue
The desktop app will not open, sign in, or show messages.
- Update the app, and restart the computer.
- Check your firewall and security software allow the app.
- Sign out and back in, and check status.accurx.com.
Still not working?
Contact your practice's Accurx administrator first, since they manage numbers, templates and staff accounts. For a platform-wide problem, contact Accurx support through the help option in the app or on the Accurx website. Have your practice name, the feature, the exact error text, and the time with your time zone. Never send patient names, dates of birth or health details in a support message. Live incident updates are on status.accurx.com.
Most clinical messaging problems come from a number setting, a device connection or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Accurx's side.
Frequently asked questions about Accurx
Is Accurx down right now?
No. Based on the latest status data on this page, Accurx (accurx.com) is up and running normally. The most recent incident, "Inbox slowness after sending large batch messages", was resolved (last update Oct 28, 2026).
What should I do if Accurx is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for accurx.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Accurx incident?
The most recent incident on record is "Inbox slowness after sending large batch messages", last updated on Oct 28, 2026. It has been resolved.
How many people reported problems with Accurx recently?
No user reports about Accurx were submitted in the last 48 hours.
How do I report a problem with Accurx?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Accurx status page?
The official status page for Accurx is status.accurx.com.
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