Incident History for Accurx
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 15 loadedInbox slowness after sending large batch messages
Resolved
Affected Components
Resolved
on Oct 28, 2026
Inbox slowness in the Accurx Desktop Toolbar after sending large batch messages is now resolved.
Investigating
on Oct 28, 2026
Some practices are experiencing slow or unresponsive inboxes after sending large batch messages; the issue is under investigation.
Slow batch message CSV uploads
Resolved
Affected Components
Resolved
on Oct 27, 2026
Batch message CSV uploads and patient list loading have returned to normal after a change cleared the processing backlog.
Identified
on Oct 27, 2026
A backlog in processing patient lists is causing slow CSV uploads and patient list loading for batch messaging; a fix is being prepared.
Investigating
on Oct 27, 2026
We are investigating reports of slow batch message CSV uploads affecting Accurx Desktop Toolbar and Accurx Web.
Message template editing unavailable during maintenance
Scheduled
Affected Components
Scheduled
on Oct 19, 2026
Planned maintenance will prevent creating, editing, or deleting message templates; scheduled messages will still send normally.
Scheduled For
Dec 24, 2026, 6:00 PM UTC to Dec 24, 2026, 10:00 PM UTC
Vision Connection Failure
Resolved
Affected Components
Resolved
on Oct 19, 2026
The Vision connection failure has been resolved as of August 28, 2026 8:33 AM UTC.
Users unable to attach documents
Resolved
Affected Components
Resolved
on Oct 13, 2026
The issue preventing users from attaching documents is now resolved and normal services have resumed.
Investigating
on Oct 13, 2026
We are investigating reports of users being unable to attach documents.
Accurx Toolbar Loading Issue
Resolved
Affected Components
Resolved
on Oct 9, 2026
The Accurx Toolbar loading issue is resolved and normal services have resumed.
Accurx Toolbar Loading Issue
Investigating
Affected Components
Investigating
on Oct 7, 2026
Users may see a blank white screen when composing a message; the issue is currently under investigation.
Scribe screen stuck on loading spinner
Resolved
Affected Components
Resolved
on Oct 6, 2026
Scribe loading issue is resolved and normal services have resumed.
Investigating
on Oct 6, 2026
Accurx Scribe is experiencing a loading issue where the screen may get stuck on a spinning wheel; investigation is ongoing.
Video consultation button greyed out
Resolved
Affected Components
Resolved
on Oct 3, 2026
The issue where the Video consultation button was greyed out has been resolved.
Investigating
on Oct 3, 2026
We are investigating reports that the Video consultation button is greyed out for Accurx Web and Desktop users.
Scribe authentication failed error
Resolved
Affected Components
Resolved
on Oct 1, 2026
The Scribe 'authentication failed' error is resolved and normal services have resumed.
Investigating
on Oct 1, 2026
Users are seeing an 'authentication failed' error when accessing Scribe; the issue is under investigation.
Scribe authentication failures
Investigating
Affected Components
Investigating
on Sep 29, 2026
Accurx Scribe is experiencing authentication failures for some users, and the issue is currently under investigation.
Investigating
on Sep 29, 2026
Accurx Scribe is experiencing authentication failures for some users, and the issue is currently under investigation.
Patient Triage Reporting Not Updating
Resolved
Affected Components
Resolved
on Sep 25, 2026
Patient Triage reporting issue is resolved and normal services have resumed.
Investigating
on Sep 25, 2026
We are investigating reports that Patient Triage reporting is not updating and will provide an update shortly.
Scheduled For
Sep 25, 2026, 7:32 AM UTC
Patient message links and authentication maintenance
Completed
Affected Components
Completed
on Sep 19, 2026
Scheduled maintenance for Accurx Patient Facing Services has completed and the affected components are operational.
Scheduled For
Sep 19, 2026, 7:30 PM UTC
Under Maintenance
on Sep 19, 2026
Scheduled maintenance for Accurx Patient Facing Services has started and is currently in progress.
Scheduled For
Sep 19, 2026, 7:30 PM UTC
BT SMS delivery failures and rejections
Resolved
Affected Components
Resolved
on Sep 18, 2026
BT confirmed the issue is fully resolved; SMS delivery through custom BT gateways is back to normal with no further rejections.
Monitoring
on Sep 17, 2026
Continuing to work with upstream provider on intermittent BT SMS delivery rejections; impact limited, most practices operating normally.
Monitoring
on Sep 17, 2026
Minor uptick in SMS delivery rejections through BT gateways; escalated to BT and actively monitored.
Scheduled maintenance for patient message links and authentication
Scheduled
Affected Components
Scheduled
on Sep 14, 2026
Planned maintenance on September 19, 2026 will temporarily disable patient message access, authentication, and related services.
Scheduled For
Sep 19, 2026, 4:00 PM UTC to Sep 19, 2026, 7:00 PM UTC