Incident History for ABBYY

The scheduled maintenance for ABBYY Timeline US Cloud - Version 6.1.4 re-release has been completed as of August 8, 2025 at 10:00 UTC. The maintenance started at 06:00 UTC and lasted for approximately 4 hours. All components affected, including Timeline US, should now be fully operational. For previous maintenance updates, please visit https://stspg.io/xwrkqb2k3ts0.

Scheduled maintenance for ABBYY Timeline US Cloud - Version 6.1.4 re-release is currently in progress. The maintenance started at 06:00 UTC on August 8, 2025. We will provide updates as necessary. Components affected: Timeline US. View previous maintenance updates at https://stspg.io/xwrkqb2k3ts0.

Scheduled maintenance for ABBYY Timeline US Cloud - Version 6.1.4 re-release is beginning as scheduled. The maintenance will start at 06:00 UTC on August 8, 2025. Components affected: Timeline US. View previous maintenance updates at https://stspg.io/xwrkqb2k3ts0.

The scheduled maintenance for ABBYY Timeline EU Cloud - Version 6.1.4 re-release has been completed. The maintenance started at 02:00 UTC and concluded at 06:01 UTC on August 8, 2025. All components affected have been restored to full functionality. View previous maintenance updates at https://stspg.io/k76n4y4yxv5h.

Scheduled maintenance for ABBYY Timeline EU Cloud - Version 6.1.4 re-release is currently in progress. The maintenance started at 02:00 UTC on August 8, 2025. We will provide updates as necessary. Components affected: Timeline EU. View previous maintenance updates at https://stspg.io/k76n4y4yxv5h.

Version 6.1.4 of ABBYY Timeline EU Cloud has been re-released and is scheduled for August 8, 2025 at 02:00 UTC. This is a scheduled re-release following a prior event; details of the prior event can be found in the linked postmortem.

The scheduled maintenance for ABBYY Timeline JP Cloud version 6.1.4 re-release, initially scheduled for August 7, 2025 at 22:00 JST / 13:00 UTC, has been completed as of 17:00 UTC. The service is now fully operational. This concludes the planned maintenance window.

ABBYY Timeline JP Cloud version 6.1.4 re-release is scheduled for August 7, 2025 at 22:00 JST / 13:00 UTC with maintenance currently in progress.

ABBYY Timeline JP Cloud re-release of version 6.1.4 scheduled for August 7, 2025 at 13:00 UTC. Maintenance begins in 60 minutes.

ABBYY Timeline AU Cloud will be temporarily unavailable during the re-release of Version 6.1.4 on August 8, 2025.

ABBYY Timeline US Cloud will be temporarily unavailable during the re-release of version 6.1.4 on August 8, 2025.

ABBYY Timeline EU Cloud Version 6.1.4 re-release is scheduled for August 8, 2025 at 02:00 UTC. Access will be temporarily unavailable during the update.

ABBYY Timeline JP Cloud will be temporarily unavailable due to a scheduled re-release of version 6.1.4 on August 7, 2025.

FlexiCapture AU performance issue due to increased pending messages has been resolved.

FlexiCapture AU performance alert resolved, pending tasks reduced

Performance alert due to increased pending messages in FlexiCapture AU.

FlexiCapture AU experiencing slowness due to increased pending messages.

FlexiCapture AU experiencing slowness due to increased pending messages.

FlexiCapture AU experiencing slowness due to increased pending messages.

The FlexiCapture platform has successfully cleared all pending tasks and is now operating normally, but some slowness may still be experienced for a few hours.

We continue to monitor the system as it processes remaining batches after a fix was implemented.

A fix has been implemented for the FlexiCapture Cloud AU service and we are monitoring the results.

We’ve scaled up resources across several areas, including the application tiers, which has successfully restarted the processing stream. However, the queue remains large, and it will take some time to work through the backlog.

ABBYY FlexiCapture Cloud AU is experiencing an ongoing outage, and we are continuing our investigation.

ABBYY is investigating increased volume causing major delays for FlexiCapture Cloud AU.

Minor delays possible on FlexiCapture Cloud AU due to increased volume.

Minor delays possible due to increased volume on FlexiCapture Cloud AU, with team actively investigating.

Slowness in document processing for FlexiCapture Cloud AU has been resolved. All pending tasks have been processed, and the system is back to normal.

FlexiCapture Cloud AU is experiencing slowness in document processing, with a backlog expected to clear within the next hour.

A fix has been implemented for slowness in document processing in FlexiCapture Cloud AU and we are monitoring the results.

Slowness in document processing for FlexiCapture Cloud AU has been identified and a fix is being implemented.

Slowness in document processing within the FlexiCapture AU instance is being investigated.