ABBYY Incident - FCC AU - System Healthy, Minor Delays Possible Due to Increased Volume - 28 July 2025

The FlexiCapture platform has successfully cleared all pending tasks and is now operating normally, but some slowness may still be experienced for a few hours.

We continue to monitor the system as it processes remaining batches after a fix was implemented.

A fix has been implemented for the FlexiCapture Cloud AU service and we are monitoring the results.

We’ve scaled up resources across several areas, including the application tiers, which has successfully restarted the processing stream. However, the queue remains large, and it will take some time to work through the backlog.

ABBYY FlexiCapture Cloud AU is experiencing an ongoing outage, and we are continuing our investigation.

ABBYY is investigating increased volume causing major delays for FlexiCapture Cloud AU.

Minor delays possible on FlexiCapture Cloud AU due to increased volume.

Minor delays possible due to increased volume on FlexiCapture Cloud AU, with team actively investigating.

FCC AU - System Healthy, Minor Delays Possible Due to Increased Volume

Processing is either fully stalled or progressing at a significantly reduced rate due to an ongoing issue, with only minimal documents being processed.

ABBYY FlexiCapture Cloud AU is experiencing minor delays due to increased message volume, with all infrastructure healthy.

We are monitoring the system while it processes increased load, which may cause minor delays.

We’re currently investigating an issue in our system, as we’re seeing an increase in pending messages and some irregularities in processing.

System is healthy, but minor delays possible due to increased volume.