Tawk.to

A flexible live chat solution offering both free and paid tiers to accommodate businesses of different sizes and needs. It provides real-time visitor information, chatbots for automated responses, and multi-language support. Crisp Live Chat integrates with various CRM and helpdesk tools, allowing for seamless data synchronization. The platform also offers features like video calls, screen sharing, and file transfers to enhance customer support capabilities. Its user-friendly interface and range of pricing options make it accessible to small businesses while still providing advanced features for larger enterprises.

Czater is an live chat solution with extended CRM and videochat features.

Chatwoot is a customer support tool for instant messaging channels.

A comprehensive online live chat platform that combines chat functionality with a robust ticket management system. LiveAgent offers multi-channel support, including email, social media, and phone integration. It features real-time visitor monitoring, automated chat invitations, and detailed customer history views. The ticket management system allows for efficient handling of complex customer issues across multiple channels. LiveAgent also offers a knowledge base feature and customer portal for self-service options. Its all-in-one approach makes it suitable for businesses looking for a unified customer service solution that goes beyond just live chat.

A specialized helpdesk and chat solution tailored for e-commerce stores. It centralizes customer communications from various channels including email, social media, and live chat into a single interface. Gorgias offers features like order lookup, automated responses, and integration with popular e-commerce platforms such as Shopify and Magento. Its machine learning capabilities help prioritize and categorize customer inquiries, improving response times. The platform also provides detailed analytics on customer service performance, making it an ideal choice for online retailers looking to enhance their customer support efficiency and drive sales through improved service.