Incident History for Viedoc
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 3 loadedScheduled maintenance for Viedoc Europe training environment
Scheduled
Affected Components
Scheduled
on Oct 13, 2026
Scheduled maintenance on the Europe (France) training environment begins in 60 minutes, with possible degraded performance or brief interruptions.
Scheduled For
Oct 13, 2026, 6:00 AM UTC
Scheduled
on Oct 12, 2026
Scheduled maintenance on the Europe (France) training environment will upgrade a Redis instance, causing possible degraded performance or brief interruptions.
Scheduled For
Oct 13, 2026, 6:00 AM UTC
Sporadic Email Failures on EU Production Instance
Resolved
Affected Components
Resolved
on Sep 11, 2026
The sporadic email failures on the EU production instance have been resolved.
Monitoring
on Sep 10, 2026
No new email failures observed; monitoring the situation until the issue is fully resolved.
Investigating
on Sep 8, 2026
Email alerts triggered by EDC actions are failing intermittently on the EU production instance; most emails are sent, but a subset are delayed or not delivered.
Europe intermittent partial outage postmortem
Resolved
Affected Components
Resolved
on Aug 17, 2026
A postmortem for the Europe intermittent partial outage has been published, indicating the incident is resolved.
Resolved
on Aug 17, 2026
Incident resolved by Microsoft; Viedoc suite is fully operational again.
Monitoring
on Aug 17, 2026
We are continuing to monitor for any further issues.
Monitoring
on Aug 17, 2026
Monitoring an Azure France Central issue causing intermittent service unavailability in Europe.