Resolved
Last updated: September 11, 2026 at 08:25 AM UTC
Sporadic Email Failures on EU Production Instance
Affected Components
Viedoc 4 - Europe - Background processes (import/export/revisions/alerts/archive/disposal)
Updates
Resolved
September 11, 2026 at 08:25 AM UTC
The sporadic email failures on the EU production instance have been resolved.
Monitoring
September 10, 2026 at 01:51 PM UTC
No new email failures observed; monitoring the situation until the issue is fully resolved.
Investigating
September 8, 2026 at 02:07 PM UTC
Email alerts triggered by EDC actions are failing intermittently on the EU production instance; most emails are sent, but a subset are delayed or not delivered.