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Viedoc is a Swedish provider of cloud-based software for clinical trials. Its platform includes electronic data capture (EDC), electronic patient-reported outcomes (ePRO), randomisation and trial supply management, eConsent, medical coding, eTMF and reporting, all accessible through a web browser. Viedoc is designed for ease of use and supports compliance with GCP, 21 CFR Part 11 and GDPR. Pharmaceutical companies, contract research organisations, medical device companies and academic researchers use Viedoc to run trials efficiently.
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Recent User Report Trends for Viedoc
Aggregated reports in the last 48 hours.
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What is Viedoc's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Viedoc
Recent issues reported by users from around the world.
No user reports for Viedoc in the last 30 days.
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Performance Insights
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About Viedoc & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A privacy-first European B2B SaaS marketing stack: EU consent and analytics vendors wrapped around a HubSpot CMS demand engine at the Cloudflare edge.
What stands out
- Running Piwik Pro alongside GA via GTM shows an EU clinical-trials vendor hedging between GDPR-safe reporting and Google Ads attribution.
- Didomi plus Piwik Pro—two European vendors—signals that customers genuinely scrutinise data residency and consent evidence.
- A custom Tailwind theme on HubSpot CMS Hub indicates marketing owns the website while engineering stays on the product platform.
- No e-commerce, app-store or developer-tooling signals: monetisation is entirely sales-led subscription routed through HubSpot.
Technologies viedoc.com uses
- Piwik PRO Core — EU-hosted analytics chosen for clinical-trial clients who scrutinise data residency and reject US-only reporting.
- Google Analytics — Traffic and paid-campaign measurement.
- Tailwind CSS — Utility-first CSS powering a bespoke HubSpot theme, signalling an in-house front-end team rather than a stock template.
- Cloudflare Bot Management — Filters scrapers and fake leads before they reach trial-inquiry and download forms.
- Didomi — EU consent gate for a clinical-trials vendor, capturing GDPR-grade permission before any tracking or marketing tag loads.
- Cloudflare — CDN, DNS and edge security in front of the marketing site.
- HubSpot CMS Hub — HubSpot CMS hosts blog, landing pages and gated whitepapers, the demand-gen engine for a subscription SaaS.
- HubSpot — CRM, marketing automation and lifecycle email behind Viedoc's sales-led subscription funnel.
- Google Tag Manager — Single container shipping GA, HubSpot and consent-gated pixels.
- HTTP/3 — Faster delivery of a content-heavy site over the Cloudflare edge.
- HSTS — Forces HTTPS for a regulated healthcare vendor.
How these technologies work together
- Cloudflare runs on Cloudflare Bot Management — Bot Management is a Cloudflare add-on, filtering automated traffic at the edge before it ever touches origin servers.
- HubSpot runs on HubSpot CMS Hub — CMS pages, forms and lifecycle emails share a single HubSpot database, so every content download feeds the CRM directly.
- Didomi requires Google Tag Manager — Didomi blocks GTM tags until EU visitors consent, keeping clinical-trial marketing legally defensible before pixels fire.
- Google Analytics requires Google Tag Manager — GA4 is loaded and configured entirely through GTM, the single point of tag governance on this site.
- Didomi works alongside Piwik PRO Core — Both European vendors: Didomi's consent decisions govern exactly what Piwik Pro is permitted to record per visitor.
- Google Analytics overlaps with Piwik PRO Core — Dual analytics: Piwik Pro for GDPR-safe EU reporting, GA for Google Ads attribution—overlapping visitor data worth consolidating.
- Cloudflare runs on HTTP/3 — Cloudflare terminates HTTP/3 at the edge, accelerating delivery of this image-heavy marketing site.
- HubSpot CMS Hub works alongside Tailwind CSS — Tailwind utilities build a bespoke HubSpot theme, letting marketing ship pages without an engineering bottleneck.
- Cloudflare Bot Management works alongside HubSpot CMS Hub — Bot filtering keeps fake submissions out of HubSpot, preserving sales data quality for a high-value trial funnel.
- Google Tag Manager integrates with HubSpot — GTM forwards page and conversion events so HubSpot attribution lines up with advertising campaign data.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain viedoc.com.
Domain name active since 2006
viedoc.com has been a registered domain since December 2006 — 19 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2031
The owner has kept this domain secured until December 2031.
DNS managed by Azure DNS
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare London, LLC
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Viedoc not working
Viedoc is cloud software for clinical trials. It runs in a web browser and covers data capture, patient-reported outcomes, randomisation, electronic consent, medical coding and reports. Trial teams and study sites use it. Find your symptom below. Most problems come from a sign-in, a form or data setting, a signature step, or the platform itself. Do not share participant identifying details in a support message. Report any safety-related data problem to your trial team straight away, through the route in the trial protocol.
Jump to what you are seeing
- Website Down
- Login Failed
- Slow Performance
- Data Entry Error
- Signing Failed
- API Error
- Report Generation Failed
Website Down
The Viedoc website does not load for you.
- Open the page in a private window and on another network.
- Check status.viedoc.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Check your study role and site access are still active.
- Try a private window to rule out an old session.
Slow Performance
Forms and pages are slow to load or to save.
- Check your connection, and try the form again at a quieter time.
- Close other tabs and apps, then reload the page.
- Check status.viedoc.com, and report the form name and the time if it stays slow.
Data Entry Error
A form will not save, or a value is rejected.
- Read the validation message, which usually names the field and the rule.
- Check the required fields are complete, and that the value is in the expected format.
- Save a copy of the data, and report the form name, the visit and the time to your data manager.
Signing Failed
An electronic signature does not complete.
- Check you are signing with your own role and your own sign-in.
- Check the form is still in a state that allows signing, and has not changed since you reviewed it.
- Check status.viedoc.com, then try the signature once more.
API Error
Calls to the Viedoc API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and is for the right study.
- Retry with a growing delay, and check status.viedoc.com if several calls fail together.
Report Generation Failed
A trial report does not generate, or it is incomplete.
- Check the report's date range and sites are set correctly.
- Check the data it needs has been entered and locked as required.
- Check status.viedoc.com, and report the report name and the time to your data manager.
Still not working?
Contact your study's data manager, or Viedoc support, through the route in your study agreement first. For a platform-wide problem, contact Viedoc support through the help option in the platform or on its website. Have the study name, the site name, the form or report name, the exact error text, and the time with your time zone. Never send participant names, identifiers or health details in a support message. Live incident updates are on status.viedoc.com.
Most trial-system problems come from a sign-in, a validation rule or a signature step, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Viedoc's side.
Frequently asked questions about Viedoc
Is Viedoc down right now?
No. Based on the latest status data on this page, Viedoc (viedoc.com) is up and running normally. The most recent incident, "Sporadic Email Failures on EU Production Instance", was resolved (last update Sep 11, 2026).
What should I do if Viedoc is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for viedoc.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Viedoc incident?
The most recent incident on record is "Sporadic Email Failures on EU Production Instance", last updated on Sep 11, 2026. It has been resolved.
How many people reported problems with Viedoc recently?
No user reports about Viedoc were submitted in the last 48 hours.
How do I report a problem with Viedoc?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Viedoc status page?
The official status page for Viedoc is status.viedoc.com.
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