Incident History for Swan

Swan's planned maintenance on SEPA Instant Credit Transfers has completed successfully.

Planned maintenance on Swan's SEPA Instant Credit Transfers is now in progress, making instant payments unavailable between 2h00 and 4h00 CET on 1 November.

Planned maintenance on Swan's SEPA Instant Credit Transfers will make instant payments unavailable between 2h00 and 4h00 CET on 1 November.

Swan's maintenance for LIVE SEPA Instant Credit Transfers has completed successfully.

Swan's planned database maintenance has completed successfully, restoring SEPA Instant Credit Transfers.

Swan's planned database maintenance is now in progress, with SEPA Instant Credit Transfers unavailable and instant payments rejected during the window.

Swan's planned database maintenance is now in progress, with SEPA Instant Credit Transfers unavailable and instant payments rejected during the window.

Swan's planned database maintenance starts in about 3 hours, with SEPA Instant Credit Transfers unavailable and instant payments rejected during the window.

Maintenance on SmartPIN services has completed successfully, restoring Choose PIN and View PIN availability.

Scheduled maintenance on SmartPIN services is now in progress, making Choose PIN and View PIN unavailable.

Scheduled maintenance on SmartPIN services will make Choose PIN and View PIN unavailable from 4h00 to 5h00 CET on 26 October.

Swan's planned maintenance on SEPA Instant Credit Transfers has completed successfully.

Swan's planned maintenance on SEPA Instant Credit Transfers is now in progress, making the service unavailable during the window.

Planned maintenance on Swan's payment system will make SEPA Instant Credit Transfers unavailable between 2h00 and 4h00 CET on 25 October.

Swan reports the dashboard insights incident is fully resolved.

Swan identified additional dashboard insights outages between 00:00 and 09:45 on 22 October.

Swan has resolved the incident affecting Dashboard insights charts, which are now restored.

Charts in the Insights Dashboard tab are temporarily unavailable due to an upstream data provider incident and will restore automatically.

Swan's scheduled maintenance for user onboarding identity verification has completed successfully.

Swan's scheduled maintenance for user onboarding identity verification is now in progress.

Swan will perform scheduled maintenance on 22 October from 7h00 to 8h00 CET, making identity verification for user onboardings unavailable.

Swan's SmartPIN services maintenance has completed successfully, restoring Choose PIN and View PIN features.

Scheduled maintenance on SmartPIN services is now in progress, making Choose PIN and View PIN unavailable.

Scheduled maintenance on SmartPIN services will make Choose PIN and View PIN unavailable for 10 minutes.

Swan's SmartPIN maintenance has completed successfully, restoring Choose PIN and View PIN services.

Swan's SmartPIN maintenance is now in progress, making Choose PIN and View PIN unavailable during the window.

Scheduled maintenance on SmartPIN services will make Choose PIN and View PIN unavailable from 00:00 to 02:00 CET on 19 October.

Swan implemented a fix and confirmed the QES identification issue is resolved and back to normal.

Swan identified a QES identification issue where users complete the flow but identification is never validated.

Maintenance on international credit transfers has completed successfully.

Scheduled maintenance on international credit transfers is now in progress.

Scheduled maintenance on 11 October from 9h00 to 9h45 CET may prevent creating international beneficiaries or initiating international credit transfers.