Status updated
Superloop down?
Superloop is an Australian telecommunications and internet service provider. It offers NBN broadband plans for homes, fibre and connectivity services for businesses, and wholesale network services that power other internet brands. Superloop owns fibre infrastructure in Australian cities and subsea cable capacity, and is known for fast plans, competitive pricing, no lock-in contracts and good speeds during peak hours. It also operates brands such as Exetel and supplies wholesale NBN services to major partners, making it one of Australia's growing challenger telcos.
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Recent User Report Trends for Superloop
Aggregated reports in the last 48 hours.
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What is Superloop's current status?
An issue with Superloop has been Identified
Current status: Identified · 2 other open incidents
Open incidents
3Site outage at 48 James St, Fortitude Valley
Identified
Affected Components
Identified
4 hours ago
Superloop has identified an unplanned site outage at 48 James St, Fortitude Valley QLD 4006.
Investigating
4 hours ago
Superloop is investigating a partial service interruption at 48 James St, Fortitude Valley QLD 4006.
Site outage at Beach Rd Apia, Samoa
Monitoring
Affected Components
Monitoring
10 hours ago
Superloop implemented a fix for the site outage at Beach Rd Apia, Samoa and is monitoring the result.
Identified
10 hours ago
Superloop is continuing to work on a fix for the site outage at Beach Rd Apia, Samoa.
Resolved
on Oct 31, 2026
Superloop reports the site outage at Beach Rd Apia, Samoa has been resolved.
Site outage at Nadi Bay, Wailoaloa Rd, Nadi, Fiji
Monitoring
Affected Components
Monitoring
13 hours ago
Superloop implemented a fix for the site outage at Nadi Bay, Wailoaloa Rd, Nadi, Fiji and is monitoring the result.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Superloop
Recent issues reported by users from around the world.
No user reports for Superloop in the last 30 days.
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About Superloop & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A lean Laravel and Livewire product stack driving an AWS-hosted Australian broadband brand, amplified by sophisticated B2B intent-data and programmatic advertising.
What stands out
- TechTarget presence is unusual for a consumer ISP and hints Superloop sells enterprise, wholesale or data-centre connectivity alongside residential plans.
- Running Livewire with Alpine instead of React for the marketing site suggests a small PHP-centric team optimising for delivery speed over front-end specialisation.
- Nearly everything routes through AWS, from load balancing and certificates to hosting, indicating deliberate infrastructure consolidation for cost and operational simplicity.
- The ad stack spans Trade Desk, Reddit and Meta, showing spend split across programmatic and social rather than betting on a single acquisition channel.
Technologies superloop.com uses
- AWS Certificate Manager — Free managed TLS certificates show the stack is deliberately consolidated on AWS infrastructure.
- Amazon ALB — AWS load balancer fronts the app, showing traffic is expected to be substantial and availability matters for signup funnels.
- Livewire — Laravel-native reactive UI without a JS SPA, revealing a lean PHP team shipping dynamic flows like address qualification fast.
- Laravel — Chosen PHP framework powering the marketing and self-service app, indicating an in-house product team rather than a hosted site builder.
- Facebook Pixel — Tracks Meta ad conversions for consumer acquisition campaigns.
- theTradeDesk — Programmatic demand-side platform in use, revealing mature paid-media buying aimed at addressable acquisition audiences.
- Tailwind CSS — Utility-first CSS signals a modern front-end workflow and rapid iteration on campaign and landing page design.
- TechTarget — Signals B2B intent-data or media partnership, suggesting Superloop pursues enterprise/wholesale leads beyond consumer broadband.
- Alpine.js — Lightweight client-side interactivity paired with Livewire, confirming the team avoids heavy SPA frameworks by preference.
- Amazon Web Services — Primary cloud host for the application and delivery layer.
- Google Analytics — Measures on-site behaviour and campaign performance.
- PHP — Runtime underlying the Laravel application.
- Google Tag Manager — Central tag container deploying marketing and analytics pixels.
- Reddit Ads — Paid Reddit campaigns target tech-savvy, cord-cutting audiences, matching an ISP courting digitally native customers.
- Nginx — Serves web traffic in front of the application tier.
- React — Powers interactive components within the marketing front end.
- HSTS — Enforces HTTPS across the domain by default.
How these technologies work together
- Laravel requires Livewire — Livewire is a Laravel package; the reactive signup flows exist only because the site runs Laravel, so neither works alone.
- Amazon ALB requires AWS Certificate Manager — The load balancer terminates HTTPS using ACM-issued certificates, removing manual certificate rotation work.
- Google Analytics requires Google Tag Manager — GA is deployed through Tag Manager, so measurement configuration changes ship without code releases.
- Laravel runs on PHP — Laravel runs on PHP, so the runtime choice locks the team into the PHP tooling and hosting ecosystem.
- Amazon ALB runs on Amazon Web Services — The application load balancer is an AWS service, so it exists only within this cloud account.
- Alpine.js integrates with Livewire — Alpine handles lightweight client state beside Livewire components, letting the team avoid a full JavaScript SPA.
- Amazon Web Services runs on AWS Certificate Manager — Certificates are issued and renewed inside AWS, reinforcing a deliberate single-cloud architecture.
- TechTarget integrates with theTradeDesk — TechTarget purchase-intent signals feed programmatic buying in The Trade Desk, targeting businesses shopping for connectivity.
- Laravel works alongside Tailwind CSS — Tailwind classes drop straight into Laravel Blade templates, enabling fast landing-page iteration for broadband campaigns.
- Reddit Ads works alongside theTradeDesk — Programmatic display and Reddit both buy reach and conversions, giving Superloop layered paid acquisition coverage.
- Facebook Pixel requires Google Tag Manager — Meta tracking is fired via Tag Manager, keeping ad pixels out of the Laravel codebase.
- Google Tag Manager requires TechTarget — The container most likely injects third-party advertising and intent pixels, centralising marketing scripts.
- Alpine.js works alongside Tailwind CSS — Together they form the standard Laravel front-end pairing, keeping bundle size low on mobile-heavy traffic.
- Facebook Pixel works alongside Reddit Ads — Pixels and placements push consumer signups across both social platforms toward the broadband funnel.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain superloop.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Amazon.
Domain name active since 2001
superloop.com has been a registered domain since June 2001 — 25 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until June 2027.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in Australia.
Records last verified September 2026.
How to fix Superloop not working
Superloop is an Australian internet provider offering NBN broadband, fibre and business connectivity. Customers manage their service through their account and the Superloop app. Find your symptom below. Most problems come from the line or modem, a service or billing detail, the app, or the network itself.
Jump to what you are seeing
Internet Down
The connection is down. Check the modem's lights first, since a line fault often shows as a warning light.
- Restart the modem and router, one at a time, and wait a few minutes.
- Check the status page listed for Superloop for an outage in your area.
- Test with a wired device to rule out Wi-Fi.
- If it stays down, contact Superloop with your service number and the time.
Website Down
The Superloop website does not load for you.
- Open the page in a private window and on another network. If you have no internet at home, use mobile data.
- Check the status page listed for Superloop for an incident.
- If only your network is affected, ask IT to check the firewall.
Slow Speeds
The connection is slower than your plan, often at busy times or because of Wi-Fi.
- Test the speed on a wired device, close to the modem.
- Check whether other devices are downloading or streaming at the same time.
- Test at a quieter time of day, since busy hours can slow a connection.
- If the wired speed is well below your plan, contact Superloop with the test results and the time.
Mobile App Issues
The app does not open, or it does not show your service or bills.
- Close the app and open it again, and check the phone has a connection.
- Update the app from your app store.
- Sign out and back in, using the account the service is on.
Login Failed
Sign-in to your account is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the email address the account was created with.
- Try a private window to rule out an old session.
NBN Connection
A new or changed NBN service will not connect, or it is waiting for an install.
- Check the order status in your account, since some connections wait for an install step.
- Check the modem is connected to the NBN connection point, as the installer showed.
- Check the address on the service is correct.
- If it has been longer than the date you were given, contact Superloop with your order number.
Billing Issues
A bill shows the wrong amount, or a payment does not show.
- Check the billing period and the plan on the bill.
- Check the payment method on the account is valid, and that a recent payment has had time to show.
- Do not pay twice. Check your payment history first.
- If the bill is still wrong, contact Superloop with the bill number and the time.
Still not working?
If it still does not work, contact Superloop support through the help option in your account, or by the phone number on your bill. Have your account name, the service number, the modem's light pattern, the exact error or speed result, and the time it started with your time zone. Never send your password or full card details in a message. Live incident updates are on smart-status.superloop.com.
Most home internet problems come from a modem that needs a restart, a line fault or a busy period, and they usually clear once that is checked. The status page lists outages in your area, so you can see whether the problem is on the provider's side.
Frequently asked questions about Superloop
Is Superloop down right now?
Yes, there is a problem right now. Superloop (superloop.com) currently shows the status "Major Outage". The incident details and user reports on this page are updated as the situation changes.
What should I do if Superloop is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for superloop.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Superloop incident?
The most recent incident on record is "Site outage at 154-164 Horton Parade, Maroochydore", last updated on Nov 1, 2026. It has been resolved.
How many people reported problems with Superloop recently?
No user reports about Superloop were submitted in the last 48 hours.
How do I report a problem with Superloop?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Superloop status page?
The official status page for Superloop is smart-status.superloop.com.
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