Status Update: [Investigating] Unidesk - performance issues

MySaint has returned to normal service after resolving the issue that caused it to be at risk.

Performance issues with Unidesk are being investigated. The system is now functioning closer to normal, and banked emails have been processed into calls.

MySaint is available but at risk. University of St Andrews advises that the service should be considered 'at risk' until further update.

We are investigating performance issues with Unidesk, which is impacting other institutions and the IT Service Desk's ability to handle requests.

MySaint is currently unavailable and under investigation.

We are encountering some general performance issues with our Unidesk environment, affecting functions like opening calls and selections.