Incident History for University of St Andrews
A complete log of all past incidents, outages, and scheduled maintenance.
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UniDesk - Resolved
Resolved
Affected Components
Resolved
on Aug 8, 2025
Our supplier has resolved the issue with UniDesk and implemented a permanent fix. The service is now fully operational. Apologies for the disruption caused.
UniDesk - Monitoring
Monitoring
Affected Components
Monitoring
on Aug 8, 2025
The service has been restored and is currently operational. However, UniDesk is considered 'at risk' while we await final confirmation from the vendor. We will continue to monitor the situation closely.
UniDesk - Investigating
Investigating
Affected Components
Investigating
on Aug 8, 2025
We are encountering some general performance issues with our Unidesk environment. This issue is affecting multiple institutions. We will update this post as the investigation progresses by the supplier.
Status Update: [Investigating] Unidesk - performance issues
Resolved
Affected Components
Resolved
on Aug 6, 2025
MySaint has returned to normal service after resolving the issue that caused it to be at risk.
Investigating
on Aug 5, 2025
Performance issues with Unidesk are being investigated. The system is now functioning closer to normal, and banked emails have been processed into calls.
Degraded Performance
on Aug 5, 2025
MySaint is available but at risk. University of St Andrews advises that the service should be considered 'at risk' until further update.
Investigating
on Aug 5, 2025
We are investigating performance issues with Unidesk, which is impacting other institutions and the IT Service Desk's ability to handle requests.
Investigating
on Aug 5, 2025
MySaint is currently unavailable and under investigation.
Investigating
on Aug 5, 2025
We are encountering some general performance issues with our Unidesk environment, affecting functions like opening calls and selections.