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Retool is a development platform for building internal tools and business applications quickly. Developers drag and drop pre-built components such as tables, forms and charts, connect them to databases, APIs and SaaS tools, and write JavaScript or SQL for custom logic. Retool also offers workflows for automation, Retool Mobile for field apps, a built-in database, and AI features for building agents and AI-powered apps. Companies use Retool to create admin panels, dashboards, customer support tools and operations software in a fraction of the usual time.
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Recent User Report Trends for Retool
Aggregated reports in the last 48 hours.
No user reports about Retool in the last 48 hours.
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What is Retool's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Retool
Recent issues reported by users from around the world.
No user reports for Retool in the last 30 days.
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About Retool & Technical Insights
What this service does and the technologies behind it.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain retool.com.
Secure, encrypted connection
Everything sent between visitors and this site travels encrypted.
Domain name active since 1997
retool.com has been a registered domain since October 1997 — 29 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2031
The owner has kept this domain secured until October 2031.
DNS managed by Cloudflare
2 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Retool not working
Retool is a development platform for building internal tools and business applications. Developers arrange ready-made components, connect them to databases and APIs, and add logic and workflows. Find your symptom below. Most problems come from a sign-in, a data source connection, a workflow step, or the platform itself. Check the data source before you change an app that other people use.
Jump to what you are seeing
Website
The Retool website does not load for you.
- Open the page in a private window and on another network.
- Check status.retool.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
App builder
The app builder does not load, or your changes do not save.
- Reload in a private window, and check your user role can edit the app.
- Save a copy of the app before you make larger changes.
- Check status.retool.com, and report the app name and the time if it stays broken.
Workflows
A workflow does not run, or it stops partway.
- Read the first error in the workflow's run history, and the step it names.
- Check the trigger is turned on, and that the input it expects is present.
- Check status.retool.com, then run the workflow once with a test input.
Sign In
Sign-in to Retool is refused.
- Use the sign-in route your organisation set up.
- If the password is refused, reset it and check spam.
- Try a private window to rule out an old session.
Database
An app cannot read from or write to its database.
- Check the database resource is connected, and its login has not expired.
- Check the query runs in the database's own tool with the same inputs.
- Check status.retool.com, and report the resource name and the time to your administrator.
Mobile apps
A mobile app built with Retool does not open, or it shows no data.
- Update the Retool mobile app from your app store, and restart your phone.
- Check your connection, and check you are signed in to the right organisation.
- Check status.retool.com, and report the app name and the time if it stays empty.
API Integrations
A connected API does not respond, or it returns errors.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the API key is current and has access to the endpoint.
- Check status.retool.com, and check the API provider's own status page.
SSO
Single sign-on fails and sends you back to the sign-in page.
- Use the sign-in route your company gave you, not an old link.
- Check your company login works on another company app.
- Ask your IT team to check the single sign-on connection, and send them the time.
Still not working?
Contact your organisation's Retool administrator, or the developer who built the app, first. For a platform-wide problem, contact Retool support through the help option in the platform or on the Retool website. Have your organisation name, the app or workflow name, the exact error text, and the time with your time zone. Never send passwords, API keys or customer data in a support message. Live incident updates are on status.retool.com.
Most internal-tool problems come from a data connection, a permission or a workflow input, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Retool's side.
Frequently asked questions about Retool
Is Retool down right now?
No. Based on the latest status data on this page, Retool (retool.com) is up and running normally. The most recent incident, "Source Control deployments stalled", was resolved (last update Oct 13, 2026).
What should I do if Retool is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for retool.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Retool incident?
The most recent incident on record is "Source Control deployments stalled", last updated on Oct 13, 2026. It has been resolved.
How many people reported problems with Retool recently?
No user reports about Retool were submitted in the last 48 hours.
How do I report a problem with Retool?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Retool status page?
The official status page for Retool is status.retool.com.
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