Incident History for Retool

The scheduled maintenance on Retool Cloud infrastructure has been completed.

Scheduled maintenance on Retool Cloud infrastructure is now in progress, with updates to follow as necessary.

Scheduled security maintenance on Retool Cloud infrastructure begins in 60 minutes, terminating active user sessions for under 15 minutes.

Retool Cloud infrastructure will undergo scheduled security maintenance on October 31 at 22:00 UTC, terminating active user sessions for under 15 minutes.

The Source Control deployments incident has been resolved.

The fix has been deployed and source control deployments should be working as expected while monitoring continues.

A fix for stalled Source Control deployments is being deployed and the situation is being monitored.

The issue causing stalled Source Control deployments has been identified and remediation is underway.

Query performance is back to normal and the incident is resolved.

No query latency issues seen since the fix; monitoring continues closely with further updates if anything changes.

A fix has been implemented and monitoring continues for elevated latency on query execution.

A more permanent fix has been deployed alongside the temporary fix; monitoring continues through tomorrow's peak traffic.

The elevated latency on query execution incident has been resolved.

A fix has been implemented for elevated latency on query execution and we are monitoring the results.

Some customers may experience slower than normal query load times while Retool investigates elevated latency on query execution.

Retool MCP connection errors have been resolved.

Retool has identified the cause of MCP connection errors and is implementing a fix.

Retool is investigating errors affecting some users connecting to its MCP server, with some connections failing while a fix is worked on.

The incident has been resolved.

A fix has been implemented for intermittent 'Session not found' connection failures on the Retool MCP server, and results are being monitored.

The incident affecting generic JDBC resource type queries has been resolved.

Some customers see ClickHouse queries fail with an LZ4 compression error; cause identified, fix in progress.

Incident resolved. Fix images released; self-hosted deployments can upgrade or wait for auto-resolution by August 24.

Fix images are released; incident is being monitored. Self-hosted deployments can upgrade or wait for auto-resolution by August 24.

An update has been posted. Self-hosted customers can update to 4.43.0-edge for an immediate fix; stable patch coming soon.

Identified issue for self-hosted; fix images being released. Cloud no longer affected.

Github has resolved their incident, and source control is back to normal.

Github has deployed a fix for the upstream outage causing source control issues, and Retool is monitoring the situation.

The incident has been resolved. Errors calling resources with Per-User authentication in apps built with the New App Editor are fixed.

A fix has been implemented for errors calling resources with Per-User authentication in apps built with the New App Editor, and we are monitoring the results.

The issue has been identified and a fix is being implemented for errors calling resources with Per-User authentication in apps built with the New App Editor.

We are investigating errors calling resources with Per-User authentication in apps built with the New App Editor.

The incident affecting the new app builder has been resolved.

A fix has been implemented for errors saving changes in React apps, and we are monitoring the results.

We are investigating reports of customers being unable to save or publish changes in React apps, with an error about system dependencies.