Incident History for Planet DDS

The Denticon patient appointment request timeout incident has been resolved.

A fix has been implemented for Denticon patient appointment request timeouts, and the team is monitoring the results.

Users are unable to book appointments due to a timeout issue, and the team is currently investigating.

The Denticon login incident has been resolved, and all affected components are operational again.

Denticon login issues affecting multiple organizations via Cloudflare have been identified, and the team is working to restore services.

Some users see an error page after logging into Denticon; the team is investigating and working to restore service.

Scheduled Denticon maintenance has been completed, affecting practice management, patient communication, reports, payment processing, and the patient-facing application.

Scheduled Denticon maintenance is now in progress, affecting practice management, patient communication, reports, payment processing, and the patient-facing application.

Scheduled Denticon maintenance begins in 60 minutes, affecting practice management, patient communication, reports, payment processing, and the patient-facing application.

Scheduled maintenance for a new Denticon version is complete, affecting all Denticon components.

Scheduled maintenance for a new Denticon version is now in progress, affecting all Denticon components.

Scheduled maintenance for a new Denticon version begins in 60 minutes, affecting all Denticon components.

DentalXChange reports the incident impacting Denticon and Cloud 9 eligibility and claims is resolved.

DentalXChange reports the original issue restored, but a new performance issue may cause slowness; monitoring continues.

DentalXChange partner incident status is Identified, with no new updates from partners as monitoring continues for Denticon and Cloud 9.

DentalXChange partner incident remains under investigation, affecting claims, attachments, and pre-auth transmissions for Denticon and Cloud 9.

Denticon DPA restoration work is complete and the service is available to all users again.

A configuration issue has been identified and a fix is being implemented, with services expected to be restored shortly.

Denticon Practice Analytics is unavailable; we are investigating and working to resolve the issue.

Scheduled maintenance for a new Denticon version is complete, affecting all Denticon components.

Scheduled maintenance for a new Denticon version is now in progress, affecting all Denticon components.

Scheduled maintenance for a new Denticon version begins in 60 minutes, affecting all Denticon components.

Connect Two Way Messaging is no longer timing out; the incident has been resolved.

Connect Two Way Messaging is timing out for users; the issue is under investigation.

The Denticon login issues incident has been resolved.

Some users are experiencing difficulty accessing Denticon; the issue is under investigation and being worked on.

Scheduled maintenance for a new Denticon version has been completed.

Scheduled maintenance for a new Denticon version is currently in progress, affecting Practice Management, Patient Communication, Analytics, Reports, and Payment Processing.

Scheduled maintenance for a new Denticon version begins in 60 minutes, affecting Practice Management, Patient Communication, Analytics, Reports, and Payment Processing.

The Cloud 9 performance issues incident has been resolved.

Users may experience slow performance in Cloud 9; remedial work is underway to restore service.