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Planet DDS is a provider of cloud-based software for dental practices and dental support organisations. Its products include Denticon practice management for scheduling, charting, billing and multi-location reporting, Apteryx cloud imaging for X-rays and scans, Legwork patient engagement for reminders and marketing, and tools for payments, analytics and orthodontics. Because the solutions are cloud-native, practices can manage operations from anywhere without local servers. Group practices and DSOs use Planet DDS to scale efficiently and improve patient care.
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Recent User Report Trends for Planet DDS
Aggregated reports in the last 48 hours.
No user reports about Planet DDS in the last 48 hours.
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What is Planet DDS's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 26, 2026
User Reports for Planet DDS
Recent issues reported by users from around the world.
No user reports for Planet DDS in the last 30 days.
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Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain planetdds.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Google Trust Services.
Domain name active since 2004
planetdds.com has been a registered domain since April 2004 — 22 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until April 2027.
DNS managed by Cloudflare
2 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare, Inc.
Served from professional infrastructure located in Canada.
Records last verified September 2026.
How to fix Planet DDS not working
Planet DDS provides cloud software for dental practices, including practice management, cloud imaging for X-rays and scans, and patient messaging. Practice staff and dental support teams use it. Find your symptom below. Do not put patient details, images or record information in a support message.
Jump to what you are seeing
Website
The Planet DDS website does not load for you.
- Open the page in a private window and on another network.
- Check status.planetdds.com for an active incident.
- If only your practice network is affected, ask your IT contact to check the firewall.
DentalOS™
The practice management screens do not load, or a step does not finish.
- Reload in a private window with extensions turned off.
- Check your role allows the screen you are opening.
- Save any work you have on the screen before reloading, if the screen lets you.
- If one screen fails for everyone, note its name and the time, and send them to support.
Login
Sign-in is refused. Check you are using your own user login for the practice.
- If the message says the password is wrong, reset it and check spam.
- Check your user is active and has the role you need.
- Try a private window to rule out an old session.
Imaging Not Loading
X-rays or scans do not open in the cloud imaging viewer, or they load very slowly.
- Check the image upload finished, since a large scan can take time to appear.
- Check your connection speed, since large images load slowly on a weak connection.
- Try another browser, and check your browser allows the viewer to run.
- If one image fails for everyone, note the image's date and the time, without any patient name, and send them to support.
Still not working?
If it still does not work, contact your practice administrator first, since they manage users and settings. For a platform-wide problem, contact Planet DDS support through the help option in the system or on the Planet DDS website. Have your practice name, the screen or feature name, the exact error text, and the time it started with your time zone. Do not send patient names, dates of birth, images or record details in a support message. Live incident updates are on status.planetdds.com.
Most practice-software problems come from a sign-in, a large file still loading or a page that did not finish, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on the platform's side.
Frequently asked questions about Planet DDS
Is Planet DDS down right now?
No. Based on the latest status data on this page, Planet DDS (planetdds.com) is up and running normally. The most recent incident, "Denticon patient appointment requests timing out", was resolved (last update Oct 28, 2026).
What should I do if Planet DDS is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for planetdds.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Planet DDS incident?
The most recent incident on record is "Denticon patient appointment requests timing out", last updated on Oct 28, 2026. It has been resolved.
How many people reported problems with Planet DDS recently?
No user reports about Planet DDS were submitted in the last 48 hours.
How do I report a problem with Planet DDS?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Planet DDS status page?
The official status page for Planet DDS is status.planetdds.com.
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