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Own Company, formerly OwnBackup and now part of Salesforce, provides data protection and management solutions for SaaS applications, particularly Salesforce, Microsoft Dynamics 365 and ServiceNow. Its platform offers automated backup and rapid recovery, data archiving to optimise storage and meet retention policies, sandbox seeding for development and testing, data security and compliance monitoring, and tools for analysing data changes. Organisations use Own to protect mission-critical SaaS data from loss, corruption and cyberattacks.
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Recent User Report Trends for OwnBackup
Aggregated reports in the last 48 hours.
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What is OwnBackup's current status?
All systems are operational
A recent issue has been resolved. Details below.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for OwnBackup
Recent issues reported by users from around the world.
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Performance Insights
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About OwnBackup & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A compliance-first SaaS that markets itself on a no-code Webflow front end while quietly running serious engineering instrumentation behind it.
What stands out
- A data-protection vendor deploying OneTrust on its own site treats the consent banner as proof of product philosophy, not just legal hygiene.
- Sentry plus webpack signals genuine in-house JavaScript engineering even though the marketing site is Webflow-managed, hinting at a separately built product app.
- Optibase and GA4 together show subscription conversion is actively experimented on, so the marketing site is a revenue instrument rather than a brochure.
- Heavy reliance on third-party CDNs (jsDelivr, Cloudflare) and public libraries means the marketing stack is cost-efficient but carries supply-chain and consent dependencies.
Technologies owndata.com uses
- Optibase — Experimentation tooling on the marketing funnel shows subscription conversion is optimised systematically, not by guesswork.
- jsDelivr — Free public CDN serves jQuery, core-js and bundled assets, avoiding hosting costs and origin load for a lean marketing team.
- Cloudflare — Edge CDN and WAF for performance and DDoS protection.
- jQuery — DOM convenience for Webflow interactions and legacy scripts.
- core-js — Polyfills keep the bundle working on older browsers.
- OneTrust — Consent management on a data-protection vendor's own site signals compliance-as-proof; their cookie banner is a live sales demo.
- Google Analytics — Measures traffic and subscription funnel conversion.
- Webpack — Bundles and minifies the site's JavaScript.
- Webflow — Marketing site built on Webflow means non-engineers publish content fast and engineering stays focused on the product platform.
- Google Tag Manager — Central container for deploying marketing and consent tags.
- Sentry — Front-end error monitoring reveals real engineering investment in reliability, backing up uptime and data-availability promises.
- HTTP/3 — QUIC delivery for faster page loads.
- HSTS — Forces HTTPS for every visitor.
- Open Graph — Controls link previews when pages are shared.
How these technologies work together
- Google Tag Manager integrates with OneTrust — OneTrust holds every marketing and analytics tag in GTM until consent is granted, keeping the compliance promise technically enforced.
- Sentry integrates with Webpack — Webpack bundles are tagged with release versions and source maps so Sentry errors map to deployable code.
- Google Analytics integrates with Optibase — Variant exposure is joined to GA4 conversions, turning signup and demo-rate tests into measurable subscription decisions.
- Cloudflare runs on HTTP/3 — Cloudflare terminates HTTP/3 at the edge, giving global visitors faster handshakes than Webflow's origin alone.
- Google Analytics requires OneTrust — GA4 only fires after OneTrust approval, so most traffic measurement is consent-conditional and undercounts EU visitors.
- Google Tag Manager requires Optibase — Test variants are injected through the tag container, letting marketers ship experiments without touching Webflow templates.
- Cloudflare overlaps with jsDelivr — Both jsDelivr and Cloudflare accelerate third-party assets here, an overlapping delivery path worth consolidating.
- jsDelivr works alongside Webflow — Webflow's hosted pages pull libraries from jsDelivr, keeping the marketing site lightweight without a build pipeline.
- jQuery requires Webflow — Webflow's generated interactions and embedded widgets still rely on jQuery, revealing a template-driven front end.
- core-js requires Webpack — core-js polyfills are compiled into the webpack bundle, so legacy-browser support ships with every build.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain owndata.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Google Trust Services.
Domain name active since 2004
owndata.com has been a registered domain since May 2004 — 22 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2029
The owner has kept this domain secured until May 2029.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare London, LLC
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix OwnBackup not working
OwnBackup provides backup and recovery for business cloud applications such as Salesforce. Administrators use its console to check backups and restore data. Find your symptom below. Most problems come from a sign-in, a connection to the source application, a backup job that has not run, or the platform itself. Check the job history and the status page before you start a restore.
Jump to what you are seeing
Website Down
The OwnBackup website does not load for you.
- Open the page in a private window and on another network.
- Check status.owndata.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the account your administrator set up.
- Try a private window to rule out an old session.
Backup Failed
A scheduled backup does not complete, or it shows an error.
- Read the first error in the job log, which usually names the connection or the object.
- Check the connection to the source application is active, and that its permission has not been removed.
- Check status.owndata.com, then run one small backup to test before the full job.
Restore Failed
A restore does not finish, or it shows an error.
- Check the restore target is available, and that you have permission to restore there.
- Restore a small set of records first to find the problem.
- Check status.owndata.com, and do not start a second restore until you know the state of the first.
API Error
Calls to the OwnBackup API fail or return an error.
- Check the status code. An access error usually means the credentials are wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the credentials have not been revoked and have the permission the call needs.
- Retry with a growing delay, and check status.owndata.com if several calls fail together.
Slow Performance
The console or a backup view is slow to load.
- Narrow the date range or the connection you are viewing.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.owndata.com.
Sync Error
Data does not sync from the source application into the backup.
- Check the sync is switched on, and that the connection's login has not expired.
- Read the sync log for the first error.
- Check status.owndata.com, then run a sync for one object to test.
Still not working?
Contact your organisation's OwnBackup administrator first, since they manage backups and access. For a platform-wide problem, contact OwnBackup support through the help option in the console or on the OwnBackup website. Have your organisation name, the connected application and org name, the job or restore reference, the exact error text, and the time with your time zone. Never send passwords, tokens or backed-up personal data in a support message. Live incident updates are on status.owndata.com.
Most backup problems come from a connection permission, a sign-in or a job that has not finished, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on OwnBackup's side.
Frequently asked questions about OwnBackup
Is OwnBackup down right now?
No. Based on the latest status data on this page, OwnBackup (owndata.com) is up and running normally.
What should I do if OwnBackup is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for owndata.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How many people reported problems with OwnBackup recently?
No user reports about OwnBackup were submitted in the last 48 hours.
How do I report a problem with OwnBackup?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official OwnBackup status page?
The official status page for OwnBackup is status.owndata.com.
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