Incident History for Merge

Integrations are back online after security patching and validation resolved the temporary downtime.

Engineering is investigating reported API downtime affecting several integrations, including BambooHR and Asana.

The intermittent 429 errors on Merge Agent Handler have been resolved.

Intermittent 429 errors on Merge Agent Handler in US region; engineers are investigating a fix.

The incident has been resolved and services are recovering.

The core issue has been fixed and services are now recovering.

We are investigating reports of an API service outage and will provide updates as more information becomes available.

Integration issues have been resolved and all systems are operating normally.

Intuit resolved the intermittent timeout issues, and Merge is re-enabling periodic syncing.

Intuit is experiencing intermittent QBO API timeout errors, causing paused data syncs and potential delays.

Improvement is seen in QBO timeout errors; monitoring continues.

The vendor has resolved the incident affecting Merge Docs.

We are experiencing a docs outage due to a downstream vendor, who is investigating.

The scheduled maintenance has completed successfully with no errors or downtime detected.

The scheduled maintenance is now underway and expected to last one hour.

Merge will undergo scheduled routine maintenance on August 4th from 5:30-6:30 PST, with no expected service interruption.