Incident History for Mend

A complete log of all past incidents, outages, and scheduled maintenance.

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applies to the 5 loaded

Scheduled maintenance on Mend web consoles and scans processing

Completed

Affected Components

APP - Web Console (UI)APP - Scans ProcessingAPP - API V1APP EU - Web Console (UI)APP EU - Scans Processing

Completed

on Sep 27, 2026

The scheduled maintenance on app.whitesourcesoftware.com and app-eu.whitesourcesoftware.com has been completed.

Scheduled maintenance on Mend web consoles and scans

Scheduled

Affected Components

APP - API V1APP - Scans ProcessingAPP - Web Console (UI)APP EU - Scans ProcessingAPP EU - Web Console (UI)

Scheduled

on Sep 27, 2026

Scheduled maintenance is currently in progress for app.whitesourcesoftware.com and app-eu.whitesourcesoftware.com; updates will follow as necessary.

Scheduled For

Sep 27, 2026, 6:30 AM UTC

Scheduled

on Sep 27, 2026

Scheduled maintenance on app.whitesourcesoftware.com and app-eu.whitesourcesoftware.com begins in 60 minutes, affecting web consoles, scans processing, and API V1.

Scheduled For

Sep 27, 2026, 6:30 AM UTC

Scheduled

on Sep 25, 2026

Scheduled maintenance on September 27 will briefly restart services, causing about 30 minutes of disruption.

Scheduled For

Sep 27, 2026, 6:30 AM UTC to Sep 27, 2026, 7:30 AM UTC

SCA Scan Processing Outage

Resolved

Affected Components

SAAS - Scans Processing

Resolved

on Sep 23, 2026

SCA scan processing outage resolved; reachability scans are processing successfully again.

Identified

on Sep 23, 2026

SCA scan processing is down for saas.whitesourcesoftware.com; issue narrowed to Reachability scans and engineering is actively working on a fix.

Identified

on Sep 23, 2026

SCA scan processing is down for saas.whitesourcesoftware.com; scans are not being processed and results will not update in the UI.

Cloud Native service disruption

Resolved

Affected Components

SAAS IL - Cloud Native

Resolved

on Sep 16, 2026

Cloud Native has been restored and is operating normally after a disruption caused by a cloud infrastructure provider issue.

Investigating

on Sep 16, 2026

Mend is investigating an outage affecting Cloud Native, with container image scanning and the Mend Container UI currently unavailable.

Bitbucket login failures in Mend Developer Platform

Resolved

Affected Components

APP - Developer Platform - developer.mend.ioAPP EU - Developer Platform - developer.mend.ioSAAS - Developer Platform - developer.mend.ioSAAS EU - Developer Platform - developer.mend.ioSAAS MEND - Developer Platform - developer.mend.io

Resolved

on Aug 3, 2026

The issue with Bitbucket login in the Mend Developer Platform has been resolved; all users should be able to log in now.

Investigating

on Aug 3, 2026

Investigating login failures when connecting Bitbucket to the Developer Platform App, causing 500 errors after OAuth consent.