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Laserfiche is an enterprise content management and business process automation software company. Its platform helps organisations capture, store, manage and retrieve documents securely, while automating workflows such as approvals, onboarding, invoice processing and records management. Laserfiche includes electronic forms, AI-powered document classification and data extraction, e-signatures, records retention and robust audit trails, available in the cloud or on premises. Government agencies, education institutions, financial services firms and businesses use it to go paperless and work efficiently.
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Recent User Report Trends for Laserfiche
Aggregated reports in the last 48 hours.
No user reports about Laserfiche in the last 48 hours.
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What is Laserfiche's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 26, 2026
User Reports for Laserfiche
Recent issues reported by users from around the world.
No user reports for Laserfiche in the last 30 days.
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Performance Insights
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About Laserfiche & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A global enterprise marketing site built on WordPress with multilingual content, video-rich storytelling, advanced edge caching, and layered bot security.
What stands out
- Rare use of Akismet on an enterprise site indicates an open blog comment section, likely for community engagement.
- Presence of both Typekit and Adobe Fonts reflects legacy and current font service tags, suggesting possible redundancy in font loading.
- Cloudflare Bot Management combined with Fastly and Varnish shows a layered approach to edge security and performance.
- WordPress on Pantheon with MariaDB and Varnish indicates a managed, high-availability hosting environment for a marketing site.
Technologies laserfiche.com uses
- Swiper — Powers touch-enabled carousels for testimonials or product highlights, enhancing engagement.
- WordPress — CMS managing all marketing content.
- Wistia — Hosts product demos and marketing videos, enabling analytics-rich video content.
- WordPress Block Editor — Gutenberg editor empowers marketing team to build rich landing pages efficiently.
- Bootstrap — CSS framework for responsive layout.
- jQuery — JavaScript library for DOM manipulation and plugins.
- Adobe Fonts — Current Adobe Fonts library serving brand typography consistently across the site.
- WPML — Multilingual plugin localizing content for global enterprise customers across regions.
- Yoast SEO — Optimizes WordPress content for search, crucial for inbound marketing to business buyers.
- Akismet — Rare on enterprise sites; filters spam on open WordPress blog comments, showing community engagement.
- MySQL — Detected database technology, likely MariaDB-compatible WordPress tables.
- Pantheon — Managed WordPress hosting platform ensuring high availability and developer workflow for a marketing site.
- Google Tag Manager — Manages marketing and analytics tags.
- Sentry — Tracks PHP/JavaScript errors, showing a development team focused on site reliability.
- Nginx — Web server serving WordPress pages.
- Cloudflare Bot Management — Protects forms and content from malicious bots, reflecting enterprise security posture.
- Varnish — Full-page cache layer, often included with Pantheon, speeding up WordPress page loads.
- Gravity Forms — Powers lead capture and contact forms, core to B2B demand generation on a corporate site.
- Cloudflare — CDN and DNS provider for global delivery and security.
- Chosen — Improves dropdown UX on forms, likely paired with Gravity Forms for better lead capture.
- MariaDB — Database backend for WordPress on Pantheon, providing MySQL-compatible performance.
- Fastly — Edge CDN accelerating global content delivery for an international business audience.
- PHP — Server-side language powering WordPress.
- Typekit (Adobe Fonts) — Legacy Adobe Fonts integration for branded typography on the site.
- HSTS — Enforces HTTPS for secure connections.
How these technologies work together
- PHP requires WordPress — WordPress is a PHP application, requiring PHP to render pages.
- Cloudflare requires Cloudflare Bot Management — Bot Management is a Cloudflare security feature protecting the site from automated threats.
- WordPress requires WordPress Block Editor — Gutenberg block editor is the native WordPress content creation tool for rich pages.
- MariaDB requires WordPress — WordPress stores all content and settings in MariaDB, a MySQL-compatible database.
- Pantheon runs on WordPress — WordPress runs on Pantheon's container-based platform for high availability and dev workflows.
- WordPress requires Yoast SEO — Yoast SEO plugin optimizes WordPress pages and metadata for search visibility.
- Nginx requires WordPress — Nginx serves WordPress requests, handling static assets and PHP proxying.
- Gravity Forms requires WordPress — Gravity Forms plugin runs inside WordPress to power lead generation and contact forms.
- Pantheon runs on Varnish — Pantheon includes Varnish full-page caching to accelerate WordPress page delivery.
- Chosen requires jQuery — Chosen is a jQuery plugin that enhances select boxes, requiring jQuery to function.
- Akismet requires WordPress — Akismet plugin protects WordPress blog comments from spam, enabling open community discussion.
- Wistia integrates with WordPress — Wistia videos embed within WordPress pages, providing in-depth analytics for product demos.
- MariaDB overlaps with MySQL — Scanner often detects MariaDB as MySQL; this reveals a MySQL-compatible database on Pantheon, not two separate DBs.
- Google Tag Manager integrates with WordPress — GTM container is embedded in WordPress to manage marketing and analytics scripts.
- Cloudflare integrates with HSTS — Cloudflare adds HSTS headers to enforce HTTPS and protect against downgrade attacks.
- WordPress requires WPML — WPML plugin enables WordPress pages in multiple languages for global markets.
- Adobe Fonts overlaps with Typekit (Adobe Fonts) — Both Typekit and Adobe Fonts load brand fonts, likely legacy and current tags for the same service.
- Fastly integrates with Varnish — Fastly edge CDN works with origin Varnish caching for layered performance.
- Sentry integrates with WordPress — Sentry tracks PHP and JavaScript errors on WordPress, enabling rapid debugging.
- Cloudflare works alongside Fastly — Cloudflare DNS/security front-ends Fastly's edge caching for global performance and protection.
- Chosen integrates with Gravity Forms — Chosen enhances dropdown fields in Gravity Forms, improving user experience in lead forms.
- Bootstrap works alongside Swiper — Swiper carousels integrate with Bootstrap's grid for responsive testimonial and feature sliders.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain laserfiche.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Amazon.
Domain name active since 1996
laserfiche.com has been a registered domain since April 1996 — 30 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2034
The owner has kept this domain secured until April 2034.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in United States.
Records last verified July 2026.
How to fix Laserfiche not working
Laserfiche stores and manages business documents, and runs approval workflows, electronic forms and e-signatures. Records staff, workflow owners and everyday users each see different parts. Find your symptom below. Most problems come from a sign-in, a document permission, a workflow or form step, or the platform itself.
Jump to what you are seeing
- Website Down
- Login Failed
- Document Access Error
- Forms Not Loading
- Workflow Error
- Mobile App Down
- API Error
Website Down
The Laserfiche website or web client does not load for you.
- Open the page in a private window and on another network.
- Check status.laserfiche.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused. Check which account and repository you are signing in to.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the repository your team uses, since several can exist.
- Ask your administrator to confirm your user has access to that repository.
Document Access Error
You cannot open a document you expect to see, or it shows an access error.
- Check your user has permission to view that folder and document.
- Check the document has not been moved or deleted, by searching for it.
- Ask the document owner or administrator to check the permissions if you need access.
Forms Not Loading
An electronic form does not open, or its fields do not load.
- Reload the form in a private window with extensions turned off.
- Check you have permission to use that form, and that it is published.
- Try another browser if the form stays blank.
Workflow Error
A workflow stops or fails at a step, such as an approval or a data lookup.
- Open the workflow's history and read the first error on the step that stopped.
- Check the step's approver or assignee is active and has access to the document.
- Check that any data lookup the step uses has the values it needs.
- Restart the workflow only after the cause is fixed, so the step does not repeat an action.
Mobile App Down
The mobile app does not open, or does not show your documents.
- Close the app and open it again, and check the phone has a connection.
- Update the app from your app store.
- Sign out and back in. If the web client works but the app does not, report it with your phone model and app version.
API Error
Calls to the Laserfiche API fail or return an error.
- Check the status code. A 401 or 403 means the token or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the token has not expired, and that the app has access to the repository.
- Retry with a growing delay.
- Check status.laserfiche.com if several calls fail together.
Still not working?
If it still does not work, contact your Laserfiche administrator first, since they manage repositories, permissions and workflows. For a platform-wide problem, contact Laserfiche support through the help option in the product or on laserfiche.com. Have your repository name, the document or workflow name, the exact error text, and the time it started with your time zone. Do not send confidential document contents in a support message. Live incident updates are on status.laserfiche.com.
Most document-system problems come from a permission, a workflow step or a sign-in, and they usually clear once that one item is corrected. The status page shows live platform incidents, so you can see whether the problem is outside your own repository.
Frequently asked questions about Laserfiche
Is Laserfiche down right now?
No. Based on the latest status data on this page, Laserfiche (laserfiche.com) is up and running normally. The most recent incident, "US users unable to access Laserfiche Cloud", was resolved (last update Oct 27, 2026).
What should I do if Laserfiche is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for laserfiche.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Laserfiche incident?
The most recent incident on record is "US users unable to access Laserfiche Cloud", last updated on Oct 27, 2026. It has been resolved.
How many people reported problems with Laserfiche recently?
No user reports about Laserfiche were submitted in the last 48 hours.
How do I report a problem with Laserfiche?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Laserfiche status page?
The official status page for Laserfiche is status.laserfiche.com.
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