Incident History for Laserfiche

The Cloudflare incident is resolved, and affected US users can access Laserfiche Cloud again.

Affected US users can access Laserfiche Cloud again after a Cloudflare fix; monitoring continues.

Laserfiche is investigating an issue affecting some US users who may be unable to access the Cloud sign-in page and repository.

The incident affecting US users' access to a subset of Laserfiche repositories has been resolved.

We are investigating an issue affecting US users who may be unable to access a subset of Laserfiche repositories.

The performance degradation affecting US users running business rules has been resolved.

A fix has been implemented and Laserfiche is monitoring performance for US users running business rules.

Laserfiche is investigating reports of performance degradation affecting US users running business rules.

The incident affecting US Forms and Process Automation has been resolved.

The process automation slowness affecting US Process Automation has been resolved.

A fix has been implemented for process automation slowness affecting US Process Automation, and results are being monitored.

Users may experience slowness running workflows that interact with Laserfiche repositories; the incident is under investigation.

The AI-Assisted Form Fill issue affecting US, Canada, and EMEA Forms is resolved after a fix was deployed.

The issue affecting AI-Assisted Form Fill in US, Canada, and EMEA Forms has been identified and a fix is being implemented.

We are investigating an issue causing AI-Assisted Form Fill to not work across US, Canada, and EMEA Forms.

The incident has been resolved.

Laserfiche is continuing to monitor process automation slowness after previous updates.

Laserfiche is monitoring process automation slowness after restarting the backend.

The issue with HTTP 403 errors on Public Portal has been resolved.

A mitigation step has been performed and we are monitoring the results for HTTP 403 errors on Public Portal.

Investigating an issue where some users may see HTTP 403 errors when accessing the repository via Public Portal.

The incident affecting repository performance has been resolved.

A fix has been implemented and we are monitoring the results for slow performance or inaccessibility of some repositories.

Investigating an issue causing slow performance or inaccessibility for some repositories.

The issue causing slower Workflow processing in the US has been resolved.

Investigating performance issue causing Workflow activities to take longer than normal to complete.

The issue has been resolved.

Performance has stabilized and we are monitoring the system.

Users may experience intermittent performance issues navigating Laserfiche Cloud Process Automation sites. The issue is being investigated.