Incident History for Klara

The Salesforce outage is resolved, though some users may still be affected as monitoring continues.

Salesforce issue appears resolved but may still affect some users; monitoring continues.

Salesforce fix is stabilizing; chat support re-enabled but disconnections may still occur until fully resolved.

Salesforce is experiencing an outage that may delay support responses or break the support chat while Klara works with Salesforce.

The broadcast issue is resolved.

The broadcast issue is believed resolved and is being monitored.

The broadcast issue has been identified and a fix is being worked on.

Some users are getting an incorrect header error when trying to initiate a broadcast; the issue is being investigated.

The invalid check-in URL issue has been resolved.

A fix has been put in place for the invalid check-in URL issue, and we are monitoring to ensure it is resolved.

Patients are seeing invalid URLs for check-in links. We are investigating the issue and will update shortly.

The issue with delayed verification codes has been resolved.

The issue with delayed verification codes has been identified as a problem with our third-party provider, and we are working with them to resolve it.

Verification codes for login are delayed or not arriving; the issue is under investigation.

The issue with pending eForm submissions has been resolved.

The issue has been resolved, and forms are now processing successfully. We will continue to monitor to ensure stability.

A fix has been deployed for eForms stuck in processing, and we are monitoring to confirm resolution.

We are investigating an issue where some eForms are stuck in a processing status.

The login issue affecting Web Browser Access and Mobility App has been resolved.

Users are experiencing difficulty logging in or delayed verification codes; the issue is under investigation.

The login issues incident has been resolved and is now closed.

A fix has been implemented for login issues and we are monitoring the situation.

The login issue has been resolved and the incident is closed.

A fix has been implemented for the login issue; we are monitoring the situation.

Patients are unable to log into Klara; the portal is slow or not loading, and we are investigating.