Status updated
Identity Automation
Identity Automation is an identity and access management company focused on K-12 education, higher education and other sectors. Its RapidIdentity platform automates account provisioning and deprovisioning for students and staff, provides single sign-on to learning applications, and offers multi-factor authentication, password self-service and role-based access. The platform also includes tools for monitoring and protecting cloud data in Google Workspace and Microsoft 365. School districts use Identity Automation to simplify access, save IT time and improve cybersecurity.
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Recent User Report Trends for Identity Automation
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What is Identity Automation's current status?
All systems are operational
A recent issue has been resolved. Details below.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Identity Automation
Recent issues reported by users from around the world.
No user reports for Identity Automation in the last 30 days.
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Performance Insights
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About Identity Automation & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: HubSpot-centric marketing stack fronted by Cloudflare security, reflecting an education-focused IAM SaaS that balances lead generation with bot and web protection.
What stands out
- The presence of Cloudflare Bot Management alongside HubSpot CMS suggests the company is actively fighting spam and fraud on demo and contact forms, a common issue for B2B SaaS.
- Using HubSpot for both CMS and CRM indicates a tight alignment between marketing content and sales pipeline for education buyers.
- No signature e-commerce or custom app technology detected; the site remains a marketing front for subscription IAM, with the product likely hosted separately.
Technologies identityautomation.com uses
- HSTS — Enforces HTTPS to prevent downgrade attacks; standard security header.
- Cloudflare — CDN and WAF provider; ensures global performance and baseline security.
- HubSpot CMS Hub — HubSpot CMS hosts site on CRM-integrated platform; signals marketing-led SaaS focused on lead capture and education content.
- HubSpot — Marketing automation and CRM for nurturing education leads and managing subscription lifecycle; indicates inbound sales model.
- Cloudflare Bot Management — Protects account login and signup flows from credential stuffing and bots, revealing security-conscious IAM vendor.
- HTTP/3 — Modern protocol for faster, more reliable delivery; table stakes performance.
How these technologies work together
- HubSpot runs on HubSpot CMS Hub — HubSpot CMS Hub is built directly on HubSpot's CRM and marketing platform, enabling unified lead capture and content personalization.
- Cloudflare runs on Cloudflare Bot Management — Cloudflare Bot Management deploys on Cloudflare's edge network, inspecting all requests before they reach origin infrastructure.
- Cloudflare Bot Management works alongside HubSpot CMS Hub — Bot management filters malicious traffic before it can submit spam or fraudulent leads to HubSpot-hosted forms and landing pages.
- Cloudflare runs on HTTP/3 — Cloudflare terminates HTTP/3 connections, improving page load speed and reliability for visitors on modern browsers.
- Cloudflare works alongside HubSpot CMS Hub — Cloudflare proxies and accelerates HubSpot CMS content, adding WAF and HTTP/3 delivery to the marketing site.
- Cloudflare works alongside HSTS — Cloudflare can inject the HSTS header, forcing browsers to use HTTPS and reducing downgrade risk.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain identityautomation.com.
Domain name active since 2004
identityautomation.com has been a registered domain since July 2004 — 22 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until July 2027.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare London, LLC
Served from professional infrastructure located in United States.
Records last verified August 2026.
How to fix Identity Automation not working
Identity Automation runs RapidIdentity, which creates and removes accounts, provides single sign-on and multi-factor sign-in, and offers password self-service, mostly for schools and universities. IT staff, teachers and students each see different parts. Find your symptom below. Never share passwords or verification codes in a support message.
Jump to what you are seeing
- Login Failed
- Website Down
- SSO Issues
- MFA Not Working
- RapidIdentity Error
- Dashboard Unavailable
- API Error
- Password Reset Failed
Login Failed
Sign-in to an application through RapidIdentity is refused.
- If the message says the password is wrong, use password self-service to reset it, or ask your IT team.
- Check your account is active. A newly created or disabled account cannot sign in.
- Try a private window to rule out an old session.
Website Down
The RapidIdentity portal or sign-in page does not load for you.
- Open the page in a private window and on another network.
- Check status.identityautomation.com for an active incident.
- If only your school network is affected, ask IT to check the firewall.
SSO Issues
Single sign-on to an app fails, or it loops back to the sign-in page.
- Start the sign-in from the portal, not from the app's own login page.
- Clear the site data for the app and the sign-in page, then try again.
- Check the app is still assigned to your account in the portal.
- If it fails for everyone on one app, ask your IT team to check that app's connection.
MFA Not Working
The second step of sign-in does not complete, or the code or approval does not arrive.
- Check the time on your phone is set to automatic, since a wrong time makes codes fail.
- Enter the newest code, and do not reuse an old one.
- If the approval request does not arrive, check the phone has a connection and notifications are on.
- If you have changed or lost your phone, ask your IT team to reset your second step.
RapidIdentity Error
The RapidIdentity portal shows an error, or a step in it does not finish.
- Reload the page in a private window with extensions turned off.
- Note the error code shown, and the page where it appeared.
- Check your role allows the page you are opening.
API Error
Calls to the RapidIdentity API fail or return an error, which can stop account updates from a student information system.
- Check the status code. A 401 or 403 means the credentials or permission are wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the API credentials have not been changed or revoked.
- Retry with a growing delay, and check your sync does not create duplicate accounts when it retries.
Password Reset Failed
A password reset does not complete, or the reset link does not arrive.
- Check the reset is sent to the email address or phone number on your account, and check spam.
- Use the link straight away, since reset links expire.
- If the link does not arrive, ask your IT team to check the account's contact details.
Still not working?
If it still does not work, contact your school or district IT team first, since they manage accounts and sign-in settings. For a platform-wide problem, contact Identity Automation support through the help option on identityautomation.com. Have your district name, the application involved, the exact error code, the time it started with your time zone, and the username of the affected account only. Never send passwords or codes in a support message. Live incident updates are on status.identityautomation.com.
Most sign-in problems come from a code that expired, an app assignment or a password detail, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether the problem is on the platform's side.
Frequently asked questions about Identity Automation
Is Identity Automation down right now?
No. Based on the latest status data on this page, Identity Automation (identityautomation.com) is up and running normally. The most recent incident, "SMS Delivery Issues for AT&T Users", was resolved (last update Sep 9, 2026).
What should I do if Identity Automation is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for identityautomation.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Identity Automation incident?
The most recent incident on record is "SMS Delivery Issues for AT&T Users", last updated on Sep 9, 2026. It has been resolved.
How many people reported problems with Identity Automation recently?
No user reports about Identity Automation were submitted in the last 48 hours.
How do I report a problem with Identity Automation?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Identity Automation status page?
The official status page for Identity Automation is status.identityautomation.com.
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