Incident History for Identity Automation

A complete log of all past incidents, outages, and scheduled maintenance.

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applies to the 7 loaded
RapidIdentity Cloud planned maintenance for US clusters

Completed

Affected Components

FusionIDIDHubInsights Analytics DashboardPreproduction, Development, and Test EnvironmentsRapidIdentity Cloud - KDE01 RegionRapidIdentity Cloud - NCDPI01 RegionRapidIdentity Cloud - US000 RegionRapidIdentity Cloud - US001 RegionRapidIdentity Cloud - US002 RegionRapidIdentity Cloud - US003 RegionRapidIdentity Cloud - US004 RegionRapidIdentity Cloud - US006 RegionRapidIdentity Cloud Identity BridgeRapidIdentity Cloud PortalRapidIdentity SafeID Scanning Service

Completed

12 hours ago

Scheduled maintenance for RapidIdentity Cloud US clusters is complete.

Scheduled

22 hours ago

Scheduled maintenance is starting for RapidIdentity Cloud US clusters, with possible intermittent unavailability during the window.

Scheduled

23 hours ago

RapidIdentity Cloud US clusters are scheduled for planned maintenance from October 31 to November 1, 2026, with possible intermittent unavailability.

Scheduled For

Nov 1, 2026, 1:00 AM UTC to Nov 1, 2026, 11:00 AM UTC

Scheduled

on Oct 31, 2026

RapidIdentity Cloud US clusters are scheduled for planned maintenance from October 31 to November 1, 2026, with possible intermittent unavailability.

Scheduled For

Nov 1, 2026, 1:00 AM UTC to Nov 1, 2026, 11:00 AM UTC

RapidIdentity Cloud planned maintenance for US clusters

Scheduled

Affected Components

RapidIdentity Cloud PortalRapidIdentity Cloud Identity BridgePreproduction, Development, and Test EnvironmentsInsights Analytics DashboardRapidIdentity SafeID Scanning ServiceIDHubFusionID

Scheduled

on Oct 29, 2026

RapidIdentity Cloud US clusters are scheduled for maintenance from October 31 to November 1, 2026, with possible intermittent unavailability.

Scheduled For

Nov 1, 2026, 1:00 AM UTC to Nov 1, 2026, 11:00 AM UTC

RapidIdentity Cloud Planned Maintenance

Completed

Affected Components

AeriesCleverEllucian BannerExternal SIS/HRMSFrontlineIDHubInfinite CampusInsights Analytics DashboardMunisPowerschoolRapidIdentity Cloud - KDE01 RegionRapidIdentity Cloud - NCDPI01 RegionRapidIdentity Cloud - US000 RegionRapidIdentity Cloud - US001 RegionRapidIdentity Cloud - US002 RegionRapidIdentity Cloud - US003 RegionRapidIdentity Cloud - US004 RegionRapidIdentity Cloud - US006 RegionRapidIdentity Cloud Identity BridgeRapidIdentity Cloud PortalRapidIdentity SafeID Scanning ServiceSecurity ManagerSkyward

Completed

on Sep 27, 2026

Scheduled maintenance for RapidIdentity Cloud US clusters is complete, restoring services after intermittent unavailability.

Scheduled

on Sep 27, 2026

Scheduled maintenance is starting for RapidIdentity Cloud US clusters, causing intermittent unavailability from September 26 to 27, 2026.

Scheduled For

Sep 26, 2026, 12:00 AM UTC to Sep 27, 2026, 11:59 PM UTC

Scheduled

on Sep 27, 2026

RapidIdentity Cloud US clusters will undergo scheduled maintenance, causing intermittent unavailability from September 26 to 27, 2026.

Scheduled For

Sep 27, 2026, 1:00 AM UTC to Sep 27, 2026, 10:00 AM UTC

Scheduled

on Sep 26, 2026

RapidIdentity Cloud US clusters will undergo scheduled maintenance, causing intermittent unavailability from September 26 to 27, 2026.

Scheduled For

Sep 27, 2026, 1:00 AM UTC to Sep 27, 2026, 10:00 AM UTC

RapidIdentity Cloud Planned Maintenance

Scheduled

Affected Components

RapidIdentity Cloud PortalRapidIdentity Cloud Identity BridgeInsights Analytics DashboardRapidIdentity SafeID Scanning ServiceIDHubSecurity ManagerExternal SIS/HRMSRapidIdentity Cloud - US000 RegionRapidIdentity Cloud - US001 RegionRapidIdentity Cloud - US002 RegionRapidIdentity Cloud - US003 RegionRapidIdentity Cloud - US004 RegionRapidIdentity Cloud - NCDPI01 RegionRapidIdentity Cloud - KDE01 RegionRapidIdentity Cloud - US006 RegionSkywardInfinite CampusPowerschoolAeriesEllucian BannerMunisFrontlineClever

Scheduled

on Sep 24, 2026

RapidIdentity Cloud US clusters will undergo scheduled maintenance, causing intermittent unavailability from September 26 to 27, 2026.

Scheduled For

Sep 27, 2026, 1:00 AM UTC to Sep 27, 2026, 10:00 AM UTC

SMS Delivery Issues for AT&T Users

Resolved

Affected Components

Other Supporting Systems

Resolved

on Sep 9, 2026

Some AT&T users are not receiving SMS messages, causing degraded performance in other supporting systems.

Scheduled Maintenance for RapidIdentity Cloud

Completed

Affected Components

IDHubPreproduction, Development, and Test EnvironmentsPreproduction, Development, and Test EnvrionmentsRapidIdentity Cloud Identity BridgeRapidIdentity Cloud PortalRapidIdentity SafeID Scanning ServiceSecurity Manager

Completed

on Aug 9, 2026

Scheduled maintenance for RapidIdentity Cloud is complete.

Scheduled

on Aug 9, 2026

Scheduled maintenance for RapidIdentity Cloud is starting, may cause intermittent unavailability in US clusters.

Scheduled

on Aug 9, 2026

Scheduled maintenance for RapidIdentity Cloud may cause intermittent unavailability in US clusters.

Scheduled For

Aug 9, 2026, 1:00 AM UTC to Aug 9, 2026, 10:00 AM UTC

Scheduled

on Aug 8, 2026

Scheduled maintenance for RapidIdentity Cloud may cause intermittent unavailability in US clusters.

Scheduled For

Aug 9, 2026, 1:00 AM UTC to Aug 9, 2026, 10:00 AM UTC

Scheduled Maintenance for RapidIdentity Cloud

Scheduled

Affected Components

RapidIdentity Cloud PortalRapidIdentity Cloud Identity BridgePreproduction, Development, and Test EnvironmentsRapidIdentity SafeID Scanning ServiceIDHubSecurity Manager

Scheduled

on Aug 6, 2026

Scheduled maintenance for RapidIdentity Cloud may cause intermittent unavailability on US clusters from August 8 to 9, 2026.

Scheduled For

Aug 9, 2026, 1:00 AM UTC to Aug 9, 2026, 10:00 AM UTC

    Incident History for Identity Automation