Incident History for Fathom

A complete log of all past incidents, outages, and scheduled maintenance.

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applies to the 14 loaded
Scheduled infrastructure maintenance for Fathom Video

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Oct 31, 2026

The scheduled infrastructure maintenance for Fathom Video has been completed, affecting the website, processing, and application emails.

Under Maintenance

on Oct 31, 2026

Scheduled infrastructure maintenance for Fathom Video is now in progress, affecting the website, processing, and application emails.

Scheduled For

Oct 31, 2026, 3:30 AM UTC

Scheduled

on Oct 31, 2026

Fathom Video's scheduled infrastructure maintenance begins in 60 minutes, affecting the website, processing, and application emails.

Scheduled For

Oct 31, 2026, 3:30 AM UTC

Scheduled

on Oct 31, 2026

Fathom Video has scheduled infrastructure maintenance starting October 30, 2026, affecting the website and processing components.

Scheduled For

Oct 31, 2026, 3:30 AM UTC

Scheduled infrastructure maintenance for Fathom Video

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Oct 24, 2026

The scheduled infrastructure maintenance for Fathom Video has been completed, affecting the website and call processing components.

Under Maintenance

on Oct 24, 2026

Scheduled maintenance for Fathom Video is now in progress, affecting the website and call processing components.

Scheduled For

Oct 24, 2026, 2:00 PM UTC

Scheduled

on Oct 24, 2026

Scheduled infrastructure maintenance for Fathom Video begins in 60 minutes, affecting the website and call processing components.

Scheduled For

Oct 24, 2026, 2:00 PM UTC

Scheduled

on Oct 24, 2026

Fathom Video has scheduled infrastructure maintenance starting October 24, 2026, affecting the website and call processing components.

Scheduled For

Oct 24, 2026, 2:00 PM UTC

Scheduled infrastructure maintenance for Fathom Video

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Oct 18, 2026

The scheduled infrastructure maintenance for Fathom Video has been completed, affecting the website, call processing, and application emails.

Under Maintenance

on Oct 18, 2026

Scheduled infrastructure maintenance for Fathom Video is now in progress, affecting the website, call processing, and application emails.

Scheduled For

Oct 18, 2026, 2:30 AM UTC

Scheduled

on Oct 18, 2026

Scheduled infrastructure maintenance for Fathom Video begins in 60 minutes, affecting the website, call processing, and application emails.

Scheduled For

Oct 18, 2026, 2:30 AM UTC

Scheduled

on Oct 17, 2026

Fathom Video has scheduled infrastructure maintenance starting October 17, 2026, affecting the website, call processing, and application emails.

Scheduled For

Oct 18, 2026, 2:30 AM UTC

Scheduled maintenance affecting Fathom Video services

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Oct 17, 2026

The scheduled infrastructure maintenance for Fathom Video has been completed, affecting the website, processing, and application emails.

Under Maintenance

on Oct 17, 2026

Scheduled infrastructure maintenance for Fathom Video is now in progress, affecting the website and processing components.

Scheduled For

Oct 17, 2026, 4:00 PM UTC

Scheduled

on Oct 17, 2026

Scheduled infrastructure maintenance for Fathom Video begins in 60 minutes, affecting the website and processing components.

Scheduled For

Oct 17, 2026, 4:00 PM UTC

Scheduled

on Oct 17, 2026

Fathom Video will undergo scheduled infrastructure maintenance starting October 17, 2026, affecting the website and processing components.

Scheduled For

Oct 17, 2026, 4:00 PM UTC

Scheduled maintenance affecting Fathom Video services

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Oct 4, 2026

The scheduled infrastructure maintenance for Fathom Video has been completed, restoring the website, call processing, and application emails.

Under Maintenance

on Oct 3, 2026

Scheduled infrastructure maintenance for Fathom Video is currently in progress, affecting the website, call processing, and application emails.

Scheduled For

Oct 3, 2026, 4:00 PM UTC

Scheduled

on Oct 3, 2026

Scheduled infrastructure maintenance for Fathom Video begins in 60 minutes, affecting the website, call processing, and application emails.

Scheduled For

Oct 3, 2026, 4:00 PM UTC

Scheduled

on Oct 3, 2026

Fathom Video will undergo scheduled infrastructure maintenance on October 3, 2026, affecting multiple components.

Scheduled For

Oct 3, 2026, 4:00 PM UTC

Scheduled maintenance affecting Fathom Video services

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Sep 26, 2026

Scheduled infrastructure maintenance for Fathom Video has been completed, affecting the website and processing components.

Under Maintenance

on Sep 26, 2026

Scheduled infrastructure maintenance for Fathom Video is currently in progress, affecting the website and processing components.

Scheduled For

Sep 26, 2026, 4:00 PM UTC

Scheduled

on Sep 26, 2026

Scheduled infrastructure maintenance for Fathom Video begins in 60 minutes, affecting the website and processing components.

Scheduled For

Sep 26, 2026, 4:00 PM UTC

Scheduled

on Sep 26, 2026

Fathom Video will undergo scheduled infrastructure maintenance starting September 26, 2026, affecting the website and processing components.

Scheduled For

Sep 26, 2026, 4:00 PM UTC

Some calls slow to start and process

Resolved

Affected Components

In-Call Processing - In-Call Processing (Google Meet)In-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call Processing

Resolved

on Sep 21, 2026

The incident affecting call start and processing has been resolved.

Monitoring

on Sep 21, 2026

A fix has been implemented for calls that are slow to start and process, and we are monitoring the results.

Identified

on Sep 21, 2026

Work continues on a fix for calls that are slow to start and process.

Identified

on Sep 21, 2026

The issue causing some calls to be slow to start and process has been identified and a fix is being implemented.

... and 1 more update(s). Click to view the full timeline.

Scheduled infrastructure maintenance for Fathom Video

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Sep 19, 2026

The scheduled infrastructure maintenance for Fathom Video has been completed, affecting multiple components.

Under Maintenance

on Sep 19, 2026

Scheduled infrastructure maintenance for Fathom Video is still in progress, affecting multiple components.

Under Maintenance

on Sep 19, 2026

Scheduled infrastructure maintenance for Fathom Video is currently in progress, affecting multiple components.

Scheduled For

Sep 19, 2026, 4:00 PM UTC

Scheduled

on Sep 19, 2026

Scheduled infrastructure maintenance for Fathom Video begins in 60 minutes, affecting multiple components.

Scheduled For

Sep 19, 2026, 4:00 PM UTC

... and 1 more update(s). Click to view the full timeline.

Scheduled Maintenance for Fathom Video Infrastructure

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Sep 5, 2026

The scheduled maintenance has been completed.

Scheduled

on Sep 5, 2026

Scheduled maintenance is currently in progress, affecting multiple components.

Scheduled

on Sep 5, 2026

Maintenance will begin as scheduled in 60 minutes, affecting multiple components.

Scheduled For

Sep 5, 2026, 4:00 PM UTC

Scheduled

on Sep 5, 2026

Scheduled maintenance will occur on September 5, 2026, affecting multiple components.

Scheduled For

Sep 5, 2026, 4:00 PM UTC

GCP incident impacting application connectivity and performance

Resolved

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Google Meet)In-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call Processing

Resolved

on Sep 1, 2026

The GCP incident impacting application connectivity and performance has been resolved.

Identified

on Sep 1, 2026

The issue has been identified and a fix is being implemented.

Scheduled Maintenance for Fathom Video Infrastructure

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Aug 29, 2026

Scheduled maintenance has been completed for Fathom Video infrastructure, affecting multiple components.

Scheduled

on Aug 29, 2026

Scheduled maintenance is currently in progress, affecting multiple components.

Scheduled

on Aug 29, 2026

Maintenance will begin as scheduled in 60 minutes, affecting multiple components.

Scheduled For

Aug 29, 2026, 4:00 PM UTC

Scheduled

on Aug 29, 2026

Scheduled maintenance will occur on August 29, 2026, affecting multiple components including website and call processing.

Scheduled For

Aug 29, 2026, 4:00 PM UTC

List meetings endpoint error resolved

Resolved

Affected Components

API

Resolved

on Aug 15, 2026

The List meetings endpoint error when providing calendar_invitees_domains has been resolved.

Identified

on Aug 14, 2026

The List meetings endpoint returns an error when the calendar_invitees_domains parameter is provided. The issue has been identified and a fix is being implemented.

Scheduled Infrastructure Maintenance

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Aug 15, 2026

The scheduled maintenance has been completed.

Scheduled

on Aug 15, 2026

Scheduled maintenance is currently in progress, affecting multiple components.

Scheduled

on Aug 15, 2026

Scheduled maintenance will begin as planned in 60 minutes, affecting multiple components.

Scheduled For

Aug 15, 2026, 4:00 PM UTC

Scheduled

on Aug 15, 2026

Scheduled maintenance will occur on August 15, 2026, affecting multiple components including Website, Post-Call Processing, and Application Emails.

Scheduled For

Aug 15, 2026, 4:00 PM UTC

Scheduled Maintenance for Fathom Video

Completed

Affected Components

Application EmailsIn-Call Processing - In-Call Processing (Microsoft Teams)In-Call Processing - In-Call Processing (Zoom)Post-Call ProcessingWebsite

Completed

on Aug 8, 2026

Scheduled maintenance for Fathom Video has been completed.

Scheduled

on Aug 8, 2026

Scheduled maintenance is currently in progress for Fathom Video, affecting multiple components.

Scheduled

on Aug 8, 2026

Scheduled maintenance will begin as planned in 60 minutes, affecting multiple components.

Scheduled For

Aug 8, 2026, 4:00 PM UTC

Scheduled

on Aug 8, 2026

Scheduled maintenance will occur on August 8, 2026, affecting multiple components.

Scheduled For

Aug 8, 2026, 4:00 PM UTC

    Incident History for Fathom