Incident History for Bird

The WhatsApp sending incident is resolved and all messages have been sent.

The backlog has caught up and all messages have been sent; monitoring continues to confirm the fix holds.

A fix is being pushed for an issue causing some WhatsApp messages not to be sent.

The SMS delivery latency incident has been resolved.

SMS delivery latency is increased since 2:55 PM UTC; the issue is under investigation.

Incident resolved; full recovery with no more errors and all queues caught up.

Errors have stopped and queues are recovering; systems are being monitored while they recover.

Cause identified; bad instances are being cycled and recovery is expected soon.

We are investigating increased error codes returning from the USA Bird Platform API.

Flow Logs failures in EU have been resolved.

A fix has been implemented for Flow Logs failures in EU and we are monitoring the results.

Issue identified and a fix is being tested; logs expected to be available again within an hour.

Log retrieval is failing in EU; flows run without impact but logs fail to load on request.

Incident resolved; processing latency returned to normal in the US region and missed operations have been replayed.

Upstream fault cleared and processing latency is normal in the US region; missed operations are being replayed while monitoring continues.

A fault in an upstream cloud provider disrupted internal event delivery in the US region, causing processing delays; recovery is being verified.

The incident affecting Bird Platform has been resolved.

We are continuing to monitor for any further issues after a fix was implemented for elevated API errors and voice call setup failures in the US.

A fix has been implemented for elevated API errors and voice call setup failures in the US, and we are monitoring the results.

Bird is investigating elevated API errors, latency, and degraded voice call setup in the US region.

The incident affecting incoming calls to the UK with one-way audio has been resolved.

Bird is investigating one-way audio on incoming calls to UK numbers.

The scheduled maintenance for Conversations, Messaging and Contacts API has been completed.

Scheduled maintenance for Conversations, Messaging and Contacts API is in progress and may cause short delays and intermittent unavailability.

Scheduled maintenance for Conversations, Messaging and Contacts API may cause short delays and intermittent unavailability.

The Inbox service outage has been resolved.

Inbox availability is stabilizing; users can access conversations, and we are monitoring to confirm full resolution.

Inbox is experiencing a service outage due to hosting provider capacity issues, with intermittent access to conversations.

Inbox is experiencing a full outage, users cannot access conversations, and engineering is investigating.

The incident with connectors failing for some customers has been resolved.

We are continuing to monitor for any further issues with connectors failing for some customers.

A fix has been implemented for connector failures and we are monitoring the results.

Root cause identified for connector failures; fix in progress.