Elevated processing delays in US region

Affected Components

Engagement Platform / CRM - Analytics - US (West)Engagement Platform / CRM - Campaigns - US (West)Engagement Platform / CRM - Channels - US (West)Engagement Platform / CRM - Connectors - US (West)Engagement Platform / CRM - Contacts - US (West)

Updates

Resolved

September 18, 2026 at 11:23 PM UTC

Incident resolved; processing latency returned to normal in the US region and missed operations have been replayed.

Monitoring

September 18, 2026 at 10:43 PM UTC

Upstream fault cleared and processing latency is normal in the US region; missed operations are being replayed while monitoring continues.

Investigating

September 18, 2026 at 09:54 PM UTC

A fault in an upstream cloud provider disrupted internal event delivery in the US region, causing processing delays; recovery is being verified.