Anaplan - Resolved

The Anaplan platform issue reported on 7 August 2025 has been resolved. Teams confirm that service has been restored. A detailed root cause analysis will be shared on the Status Page within 7 business days. Affected components were us1 (Data Center - US East), us2 (Data Center - US West), eu1 (Data Center - Netherlands), eu2 (Data Center - Germany), eu4 (Cloud - Europe), and 3 additional unspecified components.

The likely cause of the Anaplan model loading issue has been identified and teams are focused on restoring service. While a low rate of errors persists, the majority of workspaces should now be loading normally. A time to resolution is not yet available, and further updates will be provided within 30 minutes or upon resolution. Affected components remain us1 (Data Center - US East), us2 (Data Center - US West), eu1 (Data Center - Netherlands), eu2 (Data Center - Germany), eu4 (Cloud - Europe), and 3 additional unspecified components.

The likely cause of the Anaplan model loading issue has been identified. Teams are now focused on restoring service as quickly as possible. A time to resolution is not yet available, but the next update will be provided within 30 minutes or upon resolution. Affected components remain us1 (Data Center - US East), us2 (Data Center - US West), eu1 (Data Center - Netherlands), eu2 (Data Center - Germany), eu4 (Cloud - Europe), and 3 additional unspecified components.

Anaplan is currently investigating an incident where some customers are unable to load models. The issue began at 18:05 UTC on August 7, 2025. Affected components include us1 (Data Center - US East), us2 (Data Center - US West), eu1 (Data Center - Netherlands), eu2 (Data Center - Germany), and eu4 (Cloud - Europe) along with three additional unspecified components. Updates will be provided every 30 minutes or upon resolution.