Incident History for Anaplan

A postmortem has been published for the Anaplan incident related to platform alerts affecting the eu2 Data Center in Germany. The postmortem details the root cause, actions taken, and preventative measures implemented. Further details can be found in the linked postmortem document.

The Anaplan platform issue reported on 7 August 2025 has been resolved. Teams confirm that service has been restored. A detailed root cause analysis will be shared on the Status Page within 7 business days. Affected components were us1 (Data Center - US East), us2 (Data Center - US West), eu1 (Data Center - Netherlands), eu2 (Data Center - Germany), eu4 (Cloud - Europe), and 3 additional unspecified components.

The likely cause of the Anaplan model loading issue has been identified and teams are focused on restoring service. While a low rate of errors persists, the majority of workspaces should now be loading normally. A time to resolution is not yet available, and further updates will be provided within 30 minutes or upon resolution. Affected components remain us1 (Data Center - US East), us2 (Data Center - US West), eu1 (Data Center - Netherlands), eu2 (Data Center - Germany), eu4 (Cloud - Europe), and 3 additional unspecified components.

The likely cause of the Anaplan model loading issue has been identified. Teams are now focused on restoring service as quickly as possible. A time to resolution is not yet available, but the next update will be provided within 30 minutes or upon resolution. Affected components remain us1 (Data Center - US East), us2 (Data Center - US West), eu1 (Data Center - Netherlands), eu2 (Data Center - Germany), eu4 (Cloud - Europe), and 3 additional unspecified components.

Anaplan is currently investigating an incident where some customers are unable to load models. The issue began at 18:05 UTC on August 7, 2025. Affected components include us1 (Data Center - US East), us2 (Data Center - US West), eu1 (Data Center - Netherlands), eu2 (Data Center - Germany), and eu4 (Cloud - Europe) along with three additional unspecified components. Updates will be provided every 30 minutes or upon resolution.

The platform issue has been resolved, and normal operations have resumed.

Service has been restored after a vendor disruption. The affected data center in Germany is operational, but monitoring continues.

Anaplan is investigating an ongoing issue affecting the 'eu2: Data Center - Germany' without a resolution time estimate.

Anaplan Platform is experiencing login issues for some users.

Scheduled maintenance on August 9, 2025, will make the Anaplan platform unavailable for deployments of advanced platform capabilities.

A postmortem has been published for a recent incident affecting multiple data centers and cloud services.

A postmortem for the incident has been published.

Scheduled maintenance for the Anaplan platform in the US East data center has been completed.

Scheduled maintenance is currently in progress for the Data Center - US East.

Scheduled maintenance will begin in 60 minutes, making the platform unavailable.

The previously reported issue has been resolved. Affected data centers and cloud services are now operational.

Service has been restored and normal activities can resume. Monitoring continues to prevent further issues.

Customers are unable to access the Anaplan Platform due to an ongoing issue.