Aircall App - Monitoring

A fix has been implemented for the issue with the logout action not updating the Agent's status. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm that the issue has been fully resolved.

The issue with the logout action not updating the Agent's status has been identified. Our engineering team is actively working on a fix. Affected component: Aircall Apps - Agent Status.

We are currently investigating reports of Users' status not updating to Offline after a logout action. Our Engineering team is investigating the root cause and will provide updates as progress is made.