Incident History for Aircall
A complete log of all past incidents, outages, and scheduled maintenance.
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Aircall App - Resolved
Resolved
Affected Components
Resolved
on Aug 14, 2025
The issue affecting the update of status upon Logout has been fully resolved. We have confirmed stability and functionality has been restored.
Aircall App - Monitoring
Monitoring
Affected Components
Monitoring
on Aug 14, 2025
A fix has been implemented for the issue with the logout action not updating the Agent's status. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm that the issue has been fully resolved.
Identified
on Aug 14, 2025
The issue with the logout action not updating the Agent's status has been identified. Our engineering team is actively working on a fix. Affected component: Aircall Apps - Agent Status.
Investigating
on Aug 14, 2025
We are currently investigating reports of Users' status not updating to Offline after a logout action. Our Engineering team is investigating the root cause and will provide updates as progress is made.
Scheduled For
Aug 14, 2001, 9:10 AM UTC
Aircall - Resolved
Resolved
Affected Components
Resolved
on Aug 11, 2025
The errors affecting the Users & Teams section when selecting a team, and the Smartflow 'Ring-To' component, have been resolved. Both features are now operating normally. If you continue to experience any further issues, please reach out to our Support team.
Monitoring
on Aug 11, 2025
A fix has been implemented for the errors when selecting a team in Users & Teams and when editing a Smartflow 'Ring-To' component. We are monitoring the Dashboard to ensure these features continue to perform as expected.
Investigating
on Aug 11, 2025
We are currently investigating an issue where some users are experiencing a 'Something Went Wrong' error when navigating to the Users & Teams section in the Aircall Dashboard and selecting a specific team, which may prevent affected users from viewing or managing team details. Our Engineering team is currently investigating the root cause and working to restore normal functionality as soon as possible.
Aircall App Freezing
Resolved
Affected Components
Resolved
on Aug 11, 2025
The issue affecting the update of Apps has been fully resolved. Call status and Call controls are now correctly displayed. Some users might have needed to reload the App.
Aircall App Freezing
Monitoring
Affected Components
Monitoring
on Aug 11, 2025
We are continuing to monitor the system recovery. Impacted users are recommended to reload the app (Ctrl+R on Windows and Command+R on macOS) to ensure the fix takes effect.
Monitoring
on Aug 11, 2025
A fix has been implemented for the issue with the Aircall App freezing. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm full resolution.
Investigating
on Aug 11, 2025
We are currently investigating an issue with the Aircall App freezing and not updating. Our team is actively working to identify the root cause and will share updates as soon as more information becomes available. We appreciate your patience and understanding.
Aircall Incident - Something Went Wrong Errors - 28 July 2025
Resolved
Affected Components
Resolved
on Jul 28, 2025
All systems are operational after resolving the 'Something Went Wrong' errors.
Monitoring
on Jul 28, 2025
Users may experience errors in Aircall Apps; refreshing the app may help.
Monitoring
on Jul 28, 2025
The 'something went wrong' error has been mitigated, but we continue to observe impact on Users accessing/searching for Contacts.
Identified
on Jul 28, 2025
We have identified the issue and are working on a fix.
Investigating
on Jul 28, 2025
We are investigating 'Something went wrong' errors impacting the Aircall App.