Resolved
Last updated: October 21, 2026 at 10:54 PM UTC
Ada web chat messages not being delivered in US region
Affected Components
APIsChannels - ChatChannels - Voice
Updates
Resolved
October 21, 2026 at 10:54 PM UTC
The incident affecting Ada web chat message delivery in the US region has been resolved.
Monitoring
October 21, 2026 at 10:43 PM UTC
A change restored greetings and responses for affected US users, and engineering is monitoring to confirm full recovery.
Identified
October 21, 2026 at 10:32 PM UTC
Engineering continues working to restore service; some US users may still miss or see delayed greetings and AI Agent responses.
Investigating
October 21, 2026 at 10:08 PM UTC
Some US region Ada web chat users may not see greetings or AI Agent responses, with messages delayed or missing; engineering is investigating.