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Ada down?
Ada is a Canadian AI customer service automation company. Its platform lets businesses deploy AI agents that resolve customer inquiries autonomously across chat, email, messaging, social and voice channels, connecting to knowledge bases and business systems to take actions such as processing refunds or updating accounts. Ada provides tools to coach, test and measure AI agent performance, with guardrails for accuracy and safety. Enterprises in e-commerce, fintech, telecom and gaming use Ada to automate a large share of support and reduce costs.
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Recent User Report Trends for Ada
Aggregated reports in the last 48 hours.
No user reports about Ada in the last 48 hours.
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What is Ada's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Ada
Recent issues reported by users from around the world.
No user reports for Ada in the last 30 days.
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Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain ada.cx.
DNS managed by Cloudflare
2 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare, Inc.
Served from professional infrastructure located in Canada.
Records last verified September 2026.
How to fix Ada not working
Ada is an AI customer service platform. Companies use it to build chatbots that answer customer questions, hand over to people, and connect to help desks and other tools. Find your symptom below. Most problems come from a sign-in, a knowledge source, a connected tool, or the platform itself. Make sure customers can still reach a person through your usual route while a fault is being fixed.
Jump to what you are seeing
Chatbot Down
The chatbot does not reply to customers, or it stops partway.
- Check the chatbot is turned on, and that it is connected to the channel customers use.
- Check its knowledge sources are available, and that the latest content is published.
- Check status.ada.support, and hand customers to a person through your usual route while the bot is down.
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the account your company set up.
- Try a private window to rule out an old session.
Website Down
The Ada website does not load for you.
- Open the page in a private window and on another network.
- Check status.ada.support for an active incident.
- If only your network is affected, ask IT to check the firewall.
API Error
Calls to the Ada API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and is for the right bot.
- Retry with a growing delay, and check status.ada.support if several calls fail together.
Dashboard Issues
The dashboard shows an error, or conversation records do not load.
- Reload in a private window, and check the date range and filters.
- Check your role can see the conversations you are viewing.
- Check status.ada.support, and report the dashboard name and the time to your administrator.
Slow Responses
The chatbot takes a long time to reply to customers.
- Check the connections to any systems the bot looks things up in, since slow systems slow replies.
- Check the volume of conversations, and whether a busy period is running.
- Check status.ada.support, and report the channel and the time if replies stay slow.
Integration Failed
A connected help desk or CRM does not send or receive data for the bot.
- Check the connection is active, and that its login has not expired.
- Check the field mapping has not changed recently.
- Check status.ada.support, then test one conversation before a full sync.
Still not working?
Contact your organisation's Ada administrator first, since they manage the bots, knowledge and integrations. For a platform-wide problem, contact Ada support through the help option in the platform or on its website. Have your organisation name, the bot or channel name, the conversation reference (not customer details), the exact error text, and the time with your time zone. Never send customers' personal details or access keys in a support message. Live incident updates are on status.ada.support.
Most support-bot problems come from a knowledge source, a connected tool or a handover setting, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Ada's side.
Frequently asked questions about Ada
Is Ada down right now?
No. Based on the latest status data on this page, Ada (ada.cx) is up and running normally. The most recent incident, "Ada web chat messages not being delivered in US region", was resolved (last update Oct 21, 2026).
What should I do if Ada is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for ada.cx, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Ada incident?
The most recent incident on record is "Ada web chat messages not being delivered in US region", last updated on Oct 21, 2026. It has been resolved.
How many people reported problems with Ada recently?
No user reports about Ada were submitted in the last 48 hours.
How do I report a problem with Ada?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Ada status page?
The official status page for Ada is status.ada.support.
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