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Incident History for 360Learning

A complete log of all past incidents, outages, and scheduled maintenance.

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360Learning Incident - Video upload broken - 29 July 2025

Resolved

Affected Components
APIAndroid AppWeb ApplicationiOS App

Resolved

on Jul 29, 2025

The issue affecting video processing has been resolved, and video uploads are now working properly without delays.

Monitoring

on Jul 29, 2025

Video processing is operational but experiencing higher delays due to a backlog of conversions. Normal service is expected to resume by 7AM CEST, July 30th.

Monitoring

on Jul 29, 2025

Video processing is operational but experiencing higher delays due to a backlog of queued conversions. Normal service is expected to resume by 8PM CEST.

Update

on Jul 29, 2025

Video conversion processing is experiencing significant delays. A patch is being deployed to address the issue, but delays may persist.

Identified

on Jul 29, 2025

Video upload is broken in the web application since July 29th, causing files to loop indefinitely without displaying the video.

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