Chatwoot

A flexible live chat solution offering both free and paid tiers to accommodate businesses of different sizes and needs. It provides real-time visitor information, chatbots for automated responses, and multi-language support. Crisp Live Chat integrates with various CRM and helpdesk tools, allowing for seamless data synchronization. The platform also offers features like video calls, screen sharing, and file transfers to enhance customer support capabilities. Its user-friendly interface and range of pricing options make it accessible to small businesses while still providing advanced features for larger enterprises.

Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.

Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.

Czater is an live chat solution with extended CRM and videochat features.

A specialized helpdesk and chat solution tailored for e-commerce stores. It centralizes customer communications from various channels including email, social media, and live chat into a single interface. Gorgias offers features like order lookup, automated responses, and integration with popular e-commerce platforms such as Shopify and Magento. Its machine learning capabilities help prioritize and categorize customer inquiries, improving response times. The platform also provides detailed analytics on customer service performance, making it an ideal choice for online retailers looking to enhance their customer support efficiency and drive sales through improved service.