Incident History for NMI

Electronic Check Processing errors have been resolved; no additional errors since 3:10 CDT after issues from 11:45 PM to 3:10 AM CDT.

Engineers are investigating intermittent error responses during electronic check processing since 11:45 PM CDT.

Fiserv has finished sending response files for all outstanding First Data batches, resolving the incident.

Engineers are investigating delayed responses for some First Data batches with Fiserv.

The Gateway services incident affecting the Transaction API and Control Panel is now resolved after stability was observed.

Engineers continue working on a fix for the Gateway services incident affecting the Transaction API and Control Panel.

Engineers are monitoring issues after identifying a possible Gateway service incident affecting the Control Panel.

The transaction processing incident affecting Credit Card Processing has been resolved as of October 22.

Card-present transactions recovered at 10:59 UTC after an upstream network connectivity issue; monitoring for stability.

OMNI maintenance is complete and all services are operating normally; log out and back in if web session issues persist.

OMNI maintenance is ongoing and web sessions may continue to be interrupted until the work is complete.

OMNI maintenance is underway and may interrupt web sessions for about one hour.

The Gateway Services incident is resolved; no additional 503 responses have occurred since requests were impacted from 22:16 to 22:36 CDT.

Engineers are monitoring increased HTTP 503 error responses that impacted requests from 22:16 to 22:36 CDT.

The connectivity issues affecting Gateway Services have been resolved, and all services are operating normally.

Connectivity has been restored and transactions are processing normally, with engineers monitoring to confirm services remain stable.

Intermittent carrier connectivity issues affecting credit card processing have been identified, and remediation is underway while some customers may still see errors.

We are investigating intermittent connectivity issues with upstream network carriers affecting credit card processing.

The intermittent connectivity issues affecting Credit Card Processing have been resolved.

Service has recovered from intermittent connectivity issues causing transaction errors and timeouts; monitoring continues.

Intermittent connectivity issues are causing transaction errors and gateway timeouts for some merchants since 03:02 UTC.

3D Secure response times have been normal since 01:54 UTC and the incident is resolved.

A fix has been implemented for 3D Secure transaction issues and teams are monitoring the results.

Teams are actively in talks about the ongoing 3D Secure delays, with a further update expected soon.

The source of 3D Secure delays has been identified as an external authentication service, and the issue is being monitored closely.

Batch settlement delays on Fiserv (First Data) are resolved; all files have been cleared successfully.

Fiserv maintenance is complete and connectivity restored; pending settlement batches are being submitted while monitoring confirms batches settle as expected.

Fiserv maintenance is causing settlement batch delays for First Data platforms; pending batches will be submitted once their systems are available.

3D Secure authentication issues are resolved; the fix has held since 03:20 UTC and service is operating normally.

A fix has been implemented for 3D Secure authentication issues and we are monitoring results to confirm resolution.

Investigation continues into 3D Secure authentication issues affecting a subset of customers on Credit Card Processing.

3D Secure authentication is experiencing issues for a subset of customers; investigation is ongoing with the 3DS provider.

Worldpay eCommerce processing errors have stopped and performance is back to normal.

We are monitoring connectivity on the Worldpay eCommerce platform, which has experienced timeouts since 09:46 PST.

The Gateway web portal incident is resolved and no further interruptions have been observed.

Engineers are monitoring a possible service incident affecting the Gateway web portal and multiple processing components.

Gateway connectivity incident resolved; no further issues seen after brief errors and longer transaction times.

Engineers are monitoring gateway connectivity issues after brief errors and longer transaction times occurred.

Engineers are investigating upstream carrier issues impacting connectivity across multiple gateway services.