ClaimsCORE & HUB service disruption

Affected Components

Business IntelligenceClaimShop Automation Engine (ClaimShop)ClaimShop ClaimShop (Entire System)ClaimShop Communication (ClaimShop)ClaimShop Repair & ValuationClaimShop Settlement ToolClaimShop ShopClaimShop VouchersClaimsCORE & HUB Automation Engine (ClaimsCORE & HUB)ClaimsCORE & HUB ClaimsCORE & HUB (Entire platform)ClaimsCORE & HUB Communication (ClaimsCORE & HUB)ClaimsCORE & HUB HUB HealthClaimsCORE & HUB HUB MotorClaimsCORE & HUB HUB PropertyClaimsCORE & HUB Mobile App (Scalepoint HUB Property)Customer Support Services Help CenterCustomer Support Services Service PortalCustomer Support Services Support availabilitySandboxScalepoint IDView maintenance ( https://u24706548.ct.sendgrid.net/ls/click?upn=u001.xYmoMNJiMWxgKfVNXP547LYoIJ9TQCs-2Bzm81muzjpG-2BLdjiWmmNdBhuLal4u-2BTzT4UEvgCsn6nIwgXRr51EXNQ-3D-3DSa83_ExsN8oJmFBnVZ28FrrBKtwPV9xvWSkGpzXDsjfcfTqZjBzNKT5Aq-2FUUM7wR455m5k8c1NIkmfis2jtBJySRXTaeWYFi1Q22fkbw5gDpgVPDBW3iE2NcS59SUpBsf495fYMv45Dyb3E-2B4OdLL0bFMzDGRFMODStM8Nzb18TBB6NeX2o5bzx5WZJPp8ZMWg-2B-2F5qOlkJp0xhr1SaBa5BsXALnP-2FiHA7Y2ZoUgkySWZj-2F-2F6SmCC5PH6FDcqTUXWlLYVrur0VOD-2FqYdHcihi9Ay1-2FbPPA2Wb3ztU0lgUvymnJjS3Gn9OfbkKe2bW5q2vmlvz1RTWBalqGk-2BVbmweitL21ubnLHGnI-2FKWfEGxS6XJhBGRAyzjWPY5XCHX7gAJSsF6dB2KyDYYfEA2SJJ1X7zzKUD02Zl8v0LnjNxotN857p1l0f8aDPi-2B4VQnoN7E6Q0JR )

Updates

Resolved

September 26, 2026 at 06:04 AM UTC

Users are experiencing issues in ClaimsCORE & HUB; the incident is under investigation with highest priority.

Scheduled For

Sep 26, 2026, 6:04 AM UTC

Scheduled

September 25, 2026 at 11:32 AM UTC

Scheduled infrastructure maintenance may make some or all Scalepoint services unavailable or degraded during the window.

Scheduled For

Oct 21, 2026, 10:01 PM UTC to Oct 22, 2026, 4:00 AM UTC