Incident History for Observe

Processing lag resolved; interactions expected within usual timelines while affected interactions are reprocessed.

Mitigation measures implemented for interaction processing delays; backlog expected cleared within 3-4 hours, followed by reprocessing of affected interactions.

The incident is resolved; failures have stopped and all failed interactions were successfully reprocessed.

A fix has been deployed and error rates have returned to normal; monitoring continues while failed interactions are reprocessed.

The team continues investigating interaction processing failures affecting the Calls Tab on Standard and Restricted/US instances.

A subset of interactions may fail to process and be unavailable in the Conversation Intelligence platform; the team is investigating the root cause.

The issue is resolved and the system is operating normally at this time.

The system is stable and error rates are back to normal, but monitoring continues to confirm full recovery.

Observe.AI is continuing to investigate increased error rates on the dashboard, affecting AI Agents, AI Copilot, and Conversation Intelligence.

Observe.AI is investigating increased error rates and slower loading times on dashboard pages.

The Talkdesk call ingestion failure incident has been resolved.

A fix has been implemented and we are monitoring the results for the Talkdesk call ingestion failure.

The issue has been identified and a fix is being implemented.

We are actively investigating a service disruption affecting call and interaction ingestion for Talkdesk integrations.