Guest Messenger unavailable for some properties

The Guest Messenger issue is fully resolved and Mews is operating as expected.

Guest Messenger is working normally for all properties after the incident was resolved.

The Mews team identified the issue causing Guest Messenger unavailability and is working on a resolution; further updates will follow.

Cause of Guest Messenger inbox unavailability found and a fix is being rolled out; no action needed from properties.

Guest Messenger inbox is unavailable for many properties, blocking staff from reading or replying to guest messages while the cause is investigated.