Monitoring
Last updated: October 27, 2026 at 10:45 PM UTC
Automatically closed — no further updates were published for this incident.
Platform-wide API and UI failures affecting Kayako services
Affected Components
Agent portalHelp Center
Updates
Monitoring
October 27, 2026 at 10:45 PM UTC
A fix has been implemented for the platform-wide API and UI failures, and Kayako is monitoring the results.
Investigating
October 27, 2026 at 09:47 PM UTC
Kayako is investigating a platform-wide issue causing failed API requests and disrupted functionality across multiple brands.