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Kayako is a customer service help desk software that helps businesses deliver personalised support. It brings customer conversations from email, live chat, social media and messaging into a unified inbox with ticket management, automation, SLAs, a self-service knowledge base, and customer journey insights that show each customer's full history. Kayako, part of ESW Capital's Trilogy portfolio, also offers AI features to assist agents. Small and medium-sized businesses and enterprises use Kayako to resolve customer issues efficiently.
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Recent User Report Trends for Kayako
Aggregated reports in the last 48 hours.
No user reports about Kayako in the last 48 hours.
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What is Kayako's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 26, 2026
User Reports for Kayako
Recent issues reported by users from around the world.
No user reports for Kayako in the last 30 days.
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Performance Insights
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About Kayako & Technical Insights
What this service does and the technologies behind it.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain kayako.com.
Secure, encrypted connection
Everything sent between visitors and this site travels encrypted.
Domain name active since 2000
kayako.com has been a registered domain since August 2000 — 26 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2028
The owner has kept this domain secured until August 2028.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare London, LLC
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Kayako not working
Kayako is help desk software for customer service teams. It brings email, live chat, social messages and tickets into one inbox, with automation, service levels and a self-service knowledge base. Support agents and managers use it every day. Find your symptom below. Most problems come from a sign-in, a channel connection, a ticket rule, or the platform itself. Check the status page before you change routing rules that many customers depend on.
Jump to what you are seeing
- Website Down
- Login Failed
- Ticketing Issues
- Live Chat Down
- Email Not Sending
- API Errors
- Dashboard Loading Slow
Website Down
The Kayako website does not load for you.
- Open the page in a private window and on another network.
- Check status.kayako.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the account your support team set up.
- Try a private window to rule out an old session.
Ticketing Issues
Tickets do not appear, do not update, or are sent to the wrong queue.
- Check the ticket rule that routes it, and the queue it is assigned to.
- Reload the inbox, and check your filters are not hiding the ticket.
- Check status.kayako.com, and report the ticket number and the time to your administrator.
Live Chat Down
The chat widget does not show on your site, or visitors cannot start a chat.
- Reload the page in a private window, and check the chat code is on the page.
- Check your site's security settings or content blockers are not blocking the widget.
- Check status.kayako.com, and show a backup contact method on your site while chat is down.
Email Not Sending
Replies to customers do not send, or they are delayed.
- Check the sending address is verified, and that its records have not changed.
- Check the reply is not stuck in a draft or a queue.
- Check status.kayako.com, and send one test reply to a staff address.
API Errors
Calls to the Kayako API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and has the permission the call needs.
- Retry with a growing delay, and check status.kayako.com if several calls fail together.
Dashboard Loading Slow
The reports or dashboard take a long time to load.
- Narrow the date range and the team or channel you are viewing.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.kayako.com.
Still not working?
Contact your organisation's Kayako administrator first, since they manage queues, rules and users. For a platform-wide problem, contact Kayako support through the help option in the platform or on its website. Have your organisation name, the ticket or conversation number (not the customer's details), the exact error text, and the time with your time zone. Never send customers' personal details or passwords in a support message. Live incident updates are on status.kayako.com.
Most help-desk problems come from a routing rule, a channel connection or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Kayako's side.
Frequently asked questions about Kayako
Is Kayako down right now?
No. Based on the latest status data on this page, Kayako (kayako.com) is up and running normally. The most recent incident, "Platform-wide API and UI failures affecting Kayako services", was resolved (last update Oct 27, 2026).
What should I do if Kayako is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for kayako.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Kayako incident?
The most recent incident on record is "Platform-wide API and UI failures affecting Kayako services", last updated on Oct 27, 2026. It has been resolved.
How many people reported problems with Kayako recently?
No user reports about Kayako were submitted in the last 48 hours.
How do I report a problem with Kayako?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Kayako status page?
The official status page for Kayako is status.kayako.com.
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