Incident History for Kayako
A complete log of all past incidents, outages, and scheduled maintenance.
Filter by status
applies to the 6 loadedPlatform-wide API and UI failures affecting Kayako services
Monitoring
Affected Components
Monitoring
on Oct 27, 2026
A fix has been implemented for the platform-wide API and UI failures, and Kayako is monitoring the results.
Investigating
on Oct 27, 2026
Kayako is investigating a platform-wide issue causing failed API requests and disrupted functionality across multiple brands.
Scheduled database maintenance for Kayako services
Completed
Affected Components
Completed
on Oct 24, 2026
The scheduled database maintenance for Kayako services has been completed, affecting the Help Center, Agent portal, EU Pod, and US Pod.
Under Maintenance
on Oct 24, 2026
Scheduled database maintenance is now in progress, affecting the Help Center, Agent portal, EU Pod, and US Pod.
Scheduled For
Oct 24, 2026, 4:00 PM UTC
Scheduled
on Oct 24, 2026
Scheduled database maintenance begins in 60 minutes, affecting the Help Center, Agent portal, EU Pod, and US Pod.
Scheduled For
Oct 24, 2026, 4:00 PM UTC
Scheduled database maintenance completed
Completed
Affected Components
Completed
on Oct 18, 2026
The scheduled database maintenance affecting Help Center, Agent portal, EU Pod, and US Pod has been completed.
Scheduled database maintenance affecting Kayako services
Under Maintenance
Affected Components
Under Maintenance
on Oct 18, 2026
Scheduled database maintenance is currently in progress, affecting the Help Center, Agent portal, EU Pod, and US Pod.
Scheduled For
Oct 18, 2026, 3:00 AM UTC
Scheduled
on Oct 18, 2026
Scheduled database maintenance begins in 60 minutes, affecting the Help Center, Agent portal, EU Pod, and US Pod.
Scheduled For
Oct 18, 2026, 3:00 AM UTC
Scheduled
on Oct 15, 2026
Kayako will undergo scheduled database maintenance on 18 October 2026, 03:00-07:00 UTC, with brief unavailability.
Scheduled For
Oct 18, 2026, 3:00 AM UTC to Oct 18, 2026, 7:00 AM UTC
Scheduled database maintenance for Kayako
Scheduled
Affected Components
Scheduled
on Oct 15, 2026
Kayako will undergo scheduled database maintenance on 24 October 2026, 16:00-21:00 UTC, with brief unavailability.
Scheduled For
Oct 24, 2026, 4:00 PM UTC to Oct 24, 2026, 9:00 PM UTC
Delayed or failed reply sending on US instances
Monitoring
Affected Components
Monitoring
on Oct 14, 2026
Reply sending on US instances is working normally and being monitored; failed replies must be resent manually.
Monitoring
on Oct 14, 2026
The issue is resolved and we are closely monitoring the situation; no further reply-sending failures are expected.
Identified
on Oct 14, 2026
Some US customers saw intermittent reply, conversation, and Help Center failures; the issue is mitigated while a permanent fix is underway.