Status updated
Jira Service Management
This is the official status page for Atlassian's Jira Service Management, the IT service management and help desk product in the Jira family. It displays the real-time health of the cloud service and its components, such as the customer portal, request handling, email channels, automation, Opsgenie-style alerting, assets and integrations. The page publishes updates on ongoing incidents, planned maintenance and resolved issues, and lets users subscribe to alerts. IT and support teams check it to confirm whether service disruptions originate on Atlassian's side.
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Recent User Report Trends for Jira Service Management
Aggregated reports in the last 48 hours.
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What is Jira Service Management's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Jira Service Management
Recent issues reported by users from around the world.
No user reports for Jira Service Management in the last 30 days.
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Performance Insights
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About Jira Service Management & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A product-led incident communication stack combining Atlassian Statuspage with Segment analytics, CloudFront delivery, and Cloudflare edge to keep Jira Service Management status globally visible.
What stands out
- Atlassian's use of its own Statuspage product for Jira Service Management cloud status doubles as product validation.
- Segment integration indicates the operations team measures how users engage with incident updates.
- Using both Cloudflare and CloudFront suggests a redundant global delivery and security edge.
- cdnjs and Font Awesome are standard front-end conveniences rather than differentiators.
Technologies jira-service-management.status.atlassian.com uses
- Atlassian Statuspage — Hosted status page platform for Atlassian's Jira Service Management cloud, reflecting their product-led operational transparency.
- Amazon CloudFront — Global AWS CDN for fast delivery of status page assets during traffic spikes.
- RSS — Allows users to subscribe to incident updates.
- cdnjs — Serves shared JavaScript/CSS libraries, reducing origin load for common front-end code.
- Segment — Collects analytics on status page visits and interactions, showing attention to incident communication effectiveness.
- reCAPTCHA — Bot protection for status update subscriptions.
- HSTS — Enforces HTTPS for secure connections.
- Cloudflare — DNS and edge security in front of the status domain.
- Font Awesome — Provides iconography for status indicators and UI elements, ensuring a consistent visual language.
- Amazon Web Services — Cloud infrastructure provider underpinning CloudFront delivery.
- jQuery — Client-side scripting for page interactions.
- HTTP/3 — Modern transport protocol for faster page loads.
How these technologies work together
- Amazon CloudFront runs on Amazon Web Services — CloudFront runs on AWS infrastructure to distribute status page content globally.
- Atlassian Statuspage integrates with Segment — Statuspage sends pageview and subscribe events to Segment for tracking how users follow incidents.
- Cloudflare works alongside HSTS — Cloudflare applies HSTS to ensure status traffic always uses encrypted connections.
- Cloudflare works alongside HTTP/3 — Cloudflare's edge enables HTTP/3 for faster, multiplexed connections to the status page.
- cdnjs requires jQuery — jQuery is delivered through cdnjs, offloading a common client-side library.
- Amazon CloudFront requires Atlassian Statuspage — Statuspage relies on CloudFront to cache and serve status assets globally during outages.
- Atlassian Statuspage integrates with reCAPTCHA — reCAPTCHA guards email signups for status notifications against automated abuse.
- Atlassian Statuspage works alongside Font Awesome — Font Awesome icons visually communicate service health and navigation on the status page.
- Atlassian Statuspage requires Cloudflare — Cloudflare fronts the status domain with DNS and DDoS mitigation, protecting access.
- Atlassian Statuspage integrates with RSS — Statuspage emits RSS feeds so users can monitor incidents in external readers.
- Atlassian Statuspage requires cdnjs — Statuspage loads common JavaScript and CSS from cdnjs to reduce first-party payload.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain jira-service-management.status.atlassian.com.
Domain name active since 2001
jira-service-management.status.atlassian.com has been a registered domain since March 2001 — 25 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until March 2027.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in United States.
Records last verified August 2026.
How to fix Jira Service Management not working
This is the public status page for Jira Service Management, Atlassian's help desk and IT service product. If your service desk is not working, check this page first. An active incident here means the problem is on Atlassian's side. If everything shows as working, the cause is most likely your sign-in, your browser or a setting.
Jump to what you are seeing
Website Down
Your service desk site does not load. This status page may still load, so check it from a different network.
- Open this status page from another network. If it loads and shows an incident for the customer portal, the problem is on Atlassian's side.
- Try your service desk in a private window on another network. If it works there, your network or a firewall is the cause.
- If your company blocks websites, ask your IT team to allow your service desk address.
Login Failed
Sign-in to the service desk is refused. Atlassian accounts can use company single sign-on, so the route matters.
- Sign in the way you normally do, such as through your company login.
- Clear the site data for the service desk address, or use a private window. An old session can cause a sign-in loop.
- Ask your administrator to confirm your account is active.
- If many people fail at once, check this status page for an authentication incident.
Customer Portal
Customers cannot open the portal, or cannot submit or view their requests.
- Ask a customer to try a private window and another device, and to send you the exact message they see.
- Check the portal link is the current one from your help desk.
- Check this status page for a customer portal incident.
- If the portal is down for everyone, tell customers how to reach you by another route until it is back.
Ticket Creation
A request or ticket cannot be created, or it does not appear in the queue.
- Check the required fields on the request form are complete.
- Check your role allows creating requests in that project.
- Refresh the queue. A new request can take a moment to appear.
- If requests fail for everyone, check this status page and note the time for your administrator.
Still not working?
If the problem continues and this page shows no incident, contact your Jira Service Management administrator first. If they cannot find the cause, contact Atlassian support through the help option on the Atlassian website. Have the site address, the time it started with your time zone, and the exact error text ready. Live incident updates are on jira-service-management.status.atlassian.com.
Most help desk problems come from a browser, a form or a sign-in route, and they clear once that one thing is fixed. Atlassian posts incidents on this page as they happen, so you can see whether the problem is on their side and when it is reported as resolved.
Frequently asked questions about Jira Service Management
Is Jira Service Management down right now?
No. Based on the latest status data on this page, Jira Service Management (jira-service-management.status.atlassian.com) is up and running normally. The most recent incident, "Jira project sidebar loading degradation", was resolved (last update Oct 21, 2026).
What should I do if Jira Service Management is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for jira-service-management.status.atlassian.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Jira Service Management incident?
The most recent incident on record is "Jira project sidebar loading degradation", last updated on Oct 21, 2026. It has been resolved.
How many people reported problems with Jira Service Management recently?
No user reports about Jira Service Management were submitted in the last 48 hours.
How do I report a problem with Jira Service Management?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Jira Service Management status page?
The official status page for Jira Service Management is jira-service-management.status.atlassian.com.
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