Status updated
Infobip down?
Infobip is a global cloud communications platform headquartered in Croatia. It enables businesses to engage customers across SMS, WhatsApp, RCS, Viber, email, voice, video, mobile push and live chat through APIs and no-code tools. Its products include a customer data platform, marketing automation, a contact center solution, chatbot and AI agent builder, and authentication services. With direct connections to hundreds of mobile operators worldwide, Infobip helps banks, retailers, telecoms and tech companies deliver personalised, reliable communication at massive scale.
I have a problem with Infobip
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Infobip
Aggregated reports in the last 48 hours.
No user reports about Infobip in the last 48 hours.
View live report trends
Add your report to help, or tap to skip
Report a problem to see the chart, or skip
What is Infobip's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Infobip
Recent issues reported by users from around the world.
No user reports for Infobip in the last 30 days.
Experiencing an issue? Add your report:
Stop refreshing this page
We'll email you the moment Infobip goes down — and again when it's back.
Performance Insights
Get a premium status page for your own site — $0, forever
- 1Add your site
- 2Verify you own it
- 3Keep it free
- · Any domain you own. Free while the page stays live.
Any domain you own. Free while your verified page stays live, no credit card.
About Infobip & Technical Insights
What this service does and the technologies behind it.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain infobip.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Amazon.
Domain name active since 2003
infobip.com has been a registered domain since October 2003 — 23 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until October 2027.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon Technologies Inc.
Served from professional infrastructure located in Germany.
Records last verified June 2026.
How to fix Infobip not working
Infobip is a cloud communications platform for SMS, WhatsApp, RCS, voice, email and chat. Businesses message their customers through its APIs and no-code tools. Most problems come from a sign-in, a channel or sender set-up, an API call or a message, or the platform itself. Find your symptom below and start with the quickest check.
Jump to what you are seeing
Website
The Infobip website or portal does not load for you.
- Open the page in a private window and on another network.
- Check status.infobip.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login
Sign-in to the Infobip portal is refused.
- If the message says the password is wrong, reset it and check spam for the email.
- Check you are signing in to the account and the environment your team uses.
- Ask your administrator to confirm your user has the right role.
- Try a private window to rule out an old session.
API
Calls to the Infobip API fail or return an error.
- Check the status code. A 401 or 403 means the API key is wrong or not allowed, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the API key has not been changed or revoked.
- Retry with a growing delay, and avoid sending the same message twice when you retry.
- Check status.infobip.com if several calls fail together.
Messaging
Messages are not sent, or do not arrive. Sender registration, the number format or a carrier block are the usual causes.
- Check the number is complete and includes the country code.
- Check the sender name or number is registered and allowed in that country, since carriers can filter unregistered senders.
- Check the message status or error code. It tells you whether a carrier rejected the message.
- Test with one number you control to see whether one route or every message is affected.
Voice
Voice calls do not connect, drop, or play the wrong audio.
- Test a call to a number you control to see whether one destination or all calls fail.
- Check the caller ID is allowed for that destination.
- Check the audio file or text-to-speech setting plays correctly in a test.
- If calls fail to one country, check the status page and contact support with the destination country and the time.
Channels
A channel such as WhatsApp, RCS or Viber is not set up, or messages do not go through it.
- Check the channel is connected and approved for your account.
- Check the recipient has used that channel before, since some channels only reach people who have opted in.
- Check the message template is approved, if the channel requires one.
- If messages stop on one channel only, check status.infobip.com and that channel's own status page.
Authentication
A one-time code does not arrive, or a code check fails.
- Check the phone number is complete and the country code is correct.
- Check the sender ID is allowed in that country, since carriers can block some codes.
- Ask the user to wait a short time before requesting a new code, rather than requesting many at once.
- If codes fail for everyone, check the status page and tell your administrator the time.
Integrations
A connected tool or no-code integration stops sending data or messages.
- Check the integration is still connected and its login has not expired.
- Open the integration's log and read the first error.
- Test with one record before running a full sync.
- If it still fails, send the integration name and the time to support.
Still not working?
If it still does not work, contact Infobip support through the help option in the portal or on infobip.com. Have your account name, the channel or API involved, the message or request reference, the exact error or status code, and the time it started with your time zone. Do not send full API keys in a support message. Live incident updates are on status.infobip.com.
Most messaging problems come from a sender setting, a number format or a channel approval, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether the problem is on Infobip's side.
Frequently asked questions about Infobip
Is Infobip down right now?
No. Based on the latest status data on this page, Infobip (infobip.com) is up and running normally. The most recent incident, "Partial packet loss in Global (Europe) data centre", was resolved (last update Oct 31, 2026).
What should I do if Infobip is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for infobip.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Infobip incident?
The most recent incident on record is "Partial packet loss in Global (Europe) data centre", last updated on Oct 31, 2026. It has been resolved.
How many people reported problems with Infobip recently?
No user reports about Infobip were submitted in the last 48 hours.
How do I report a problem with Infobip?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Infobip status page?
The official status page for Infobip is status.infobip.com.
Related Services & Domains
Other websites and services in the same category as infobip.com.
Related Keywords
Common themes, topics and technologies associated with infobip.com.