Incident History for Infobip

A complete log of all past incidents, outages, and scheduled maintenance.

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applies to the 15 loaded

Partial packet loss in Global (Europe) data centre

Resolved

Affected Components

SMS - Global (Europe)Email - Global (Europe)

Resolved

on Oct 31, 2026

Intermittent packet loss affecting SMS and Email in Global (Europe) has been resolved and service performance has recovered.

Scheduled For

Oct 31, 2026, 2:34 AM UTC to Oct 31, 2026, 4:00 AM UTC

Planned database maintenance in Qatar

Scheduled

Affected Components

People - United StatesAnalyze - United StatesConversations - United StatesAnswers - United StatesSMS - Brazil

Scheduled

on Oct 30, 2026

Scheduled database patching in the United States, Brazil and Canada on 12 November 2026 may cause brief interruptions of up to 10 minutes per component.

Scheduled For

Nov 12, 2026, 4:00 AM UTC to Nov 12, 2026, 8:00 AM UTC

Planned database maintenance in United States

Completed

Affected Components

Analyze - United StatesAnswers - United StatesChannels and Numbers - United StatesChatApps - United StatesEmail - United StatesMoments - United StatesNumber Lookup - United StatesPeople - United StatesSMS - United StatesVoice - United StatesWhatsApp Business - United States

Completed

on Oct 30, 2026

The scheduled database maintenance in the United States has been canceled; a replacement maintenance on 12 November 2026 will be announced shortly.

Scheduled

on Oct 29, 2026

Database infrastructure maintenance in the United States has been rescheduled to November 11, 2026, 08:00-12:00 UTC, with unchanged scope and impact.

Scheduled For

Nov 11, 2026, 8:00 AM UTC to Nov 11, 2026, 12:00 PM UTC

Scheduled

on Oct 29, 2026

Routine database patching is scheduled for the United States data center on November 11, 2026, with brief interruptions possible during individual database restarts.

Scheduled For

Nov 11, 2026, 8:00 AM UTC to Nov 11, 2026, 12:00 PM UTC

Scheduled

on Oct 29, 2026

Database infrastructure maintenance in the United States has been rescheduled to November 11, 2026, 04:00-08:00 UTC, with brief interruptions possible during individual database restarts.

Scheduled For

Nov 11, 2026, 4:00 AM UTC to Nov 11, 2026, 8:00 AM UTC

... and 1 more update(s). Click to view the full timeline.

Planned database maintenance in Qatar

Scheduled

Affected Components

Moments - QatarConversations - QatarAnswers - QatarVoice - QatarEmail - Qatar

Scheduled

on Oct 30, 2026

Scheduled six-hour database patching in Qatar on 12 November 2026 may cause brief interruptions to several services during node switchover.

Scheduled For

Nov 12, 2026, 10:00 PM UTC to Nov 13, 2026, 4:00 AM UTC

Zalo service degradation in Global (Europe)

Resolved

Affected Components

ChatApps - Global (Europe)

Resolved

on Oct 29, 2026

The Zalo inbound message processing delay has been resolved and the service is operational again.

Scheduled For

Oct 29, 2026, 6:10 AM UTC to Oct 29, 2026, 3:02 PM UTC

Investigating

on Oct 29, 2026

Zalo service is experiencing issues in Global (Europe), causing delays in inbound message processing; investigation is ongoing.

Planned content database maintenance in Global (Europe)

Scheduled

Affected Components

Moments - Global (Europe)Conversations - Global (Europe)Voice - Global (Europe)Email - Global (Europe)MMS - Global (Europe)

Scheduled

on Oct 29, 2026

Scheduled maintenance on content database infrastructure in Global (Europe) on November 10, 2026, 03:00-04:00 UTC may cause temporary limitations across several services.

Scheduled For

Nov 10, 2026, 3:00 AM UTC to Nov 10, 2026, 4:00 AM UTC

SSL certificate renewal for *.messaging-service.com completed

Completed

Affected Components

Email - BrazilEmail - EU Region-lockedEmail - Global (Europe)Email - IndiaEmail - Indonesia

Completed

on Oct 29, 2026

SSL certificate renewal for *.messaging-service.com is complete, with the certificate renewed successfully across affected email components.

Under Maintenance

on Oct 29, 2026

SSL certificate renewal for *.messaging-service.com is in progress, affecting Email components across multiple regions.

SSL certificate renewal for *.api-hk.infobip.com

Completed

Affected Components

HTTP API - Hong Kong

Completed

on Oct 29, 2026

SSL certificate renewal for *.api-hk.infobip.com is complete, affecting the HTTP API in Hong Kong.

Under Maintenance

on Oct 29, 2026

SSL certificate renewal for *.api-hk.infobip.com is in progress, affecting the HTTP API in Hong Kong.

SSL certificate renewal for *.api-sg.infobip.com

Completed

Affected Components

HTTP API - Singapore

Completed

on Oct 29, 2026

SSL certificate renewal for *.api-sg.infobip.com is complete, affecting the HTTP API in Singapore.

SSL certificate renewal for *.api-id.infobip.com

Under Maintenance

Affected Components

HTTP API - Indonesia

Under Maintenance

on Oct 29, 2026

SSL certificate renewal for *.api-id.infobip.com is in progress, affecting the HTTP API in Indonesia.

SSL certificate renewal for *.api-in.infobip.com

Completed

Affected Components

HTTP API - India

Completed

on Oct 29, 2026

SSL certificate renewal for *.api-in.infobip.com is complete and was completed successfully.

Under Maintenance

on Oct 29, 2026

SSL certificate renewal for *.api-in.infobip.com is in progress, affecting the HTTP API in India.

SSL certificate renewal for *.api-br.infobip.com

Completed

Affected Components

HTTP API - Brazil

Completed

on Oct 29, 2026

SSL certificate renewal for *.api-br.infobip.com is complete, affecting HTTP API in Brazil.

Under Maintenance

on Oct 29, 2026

SSL certificate renewal for *.api-br.infobip.com is in progress, affecting the HTTP API in Brazil.

SSL certificate renewal for *.api-id.infobip.com

Completed

Affected Components

Email - BrazilEmail - EU Region-lockedEmail - Global (Europe)Email - IndiaEmail - IndonesiaHTTP API - BrazilHTTP API - Hong KongHTTP API - IndiaHTTP API - IndonesiaHTTP API - Singapore

Completed

on Oct 29, 2026

SSL certificate renewal for *.api-id.infobip.com is complete and was completed successfully.

Scheduled

on Oct 29, 2026

SSL certificate renewal for *.api-in.infobip.com in India begins in 60 minutes as scheduled.

Scheduled For

Oct 29, 2026, 11:00 AM UTC

Scheduled

on Oct 29, 2026

SSL certificate renewal for *.messaging-service.com will begin as scheduled in 60 minutes, affecting multiple email components.

Scheduled For

Oct 29, 2026, 11:00 AM UTC

Scheduled

on Oct 29, 2026

SSL certificate renewal for *.api-hk.infobip.com in Hong Kong begins as scheduled in 60 minutes.

Scheduled For

Oct 29, 2026, 11:00 AM UTC

... and 3 more update(s). Click to view the full timeline.

SMS and HTTP API degradation in Vietnam resolved

Resolved

Affected Components

HTTP API - VietnamSMS - Vietnam

Resolved

on Oct 29, 2026

The incident affecting SMS and Zalo traffic in Vietnam has been resolved after traffic processing issues and 5xx errors.

Scheduled For

Oct 29, 2026, 1:00 AM UTC to Oct 29, 2026, 1:48 AM UTC

Investigating

on Oct 29, 2026

Multiple services in the Vietnam data center are degraded, causing traffic processing issues and 5xx responses while engineering teams investigate.

SSL certificate renewal for *.mxtelecom.com

Scheduled

Affected Components

HTTP API - United Arab EmiratesHTTP API - United States

Scheduled

on Oct 29, 2026

Scheduled SSL certificate renewal for *.mxtelecom.com on 31 December, 11:00-17:00 UTC, affecting the HTTP API in the United States.

Scheduled For

Dec 31, 2026, 11:00 AM UTC to Dec 31, 2026, 5:00 PM UTC

Scheduled

on Oct 29, 2026

Scheduled SSL certificate renewal for *.api-ae2.infobip.com on 31 December, 11:00-17:00 UTC, affecting the HTTP API in the United Arab Emirates.

Scheduled For

Dec 31, 2026, 11:00 AM UTC to Dec 31, 2026, 5:00 PM UTC

Scheduled

on Oct 29, 2026

Scheduled SSL certificate renewal for *.api-us3.infobip.com on 31 December, 11:00-17:00 UTC, affecting the HTTP API in the United States.

Scheduled For

Dec 31, 2026, 11:00 AM UTC to Dec 31, 2026, 5:00 PM UTC